Speedway Auto Auction of Charlotte — Local services in Concord

I have been buying from Speedway Auto Auction since they opened but have recently became extremely disappointed in their Character or how they conduct business😠 I recently bought a late model suv and paid for their full p.s.i and they said it passed my drivers called and said the oil pressure was not reading so I called Speedway and they said it was probably just the sending unit so I said I would change it out and they said the would stand behind it if the sending unit did not fix the problem. So I had it replaced but turns out it was the oil pump going bad. So I called for 3 weeks straight and left multiple messages in the arbitration department and with their GM Joe Killroy and no response so on week number 4 I get ahold of them and they say we are not going to stand behind it because it was over the 14 days and I told them I have called and left messages for 3 weeks with no reply. So I figured I would call the C.O.O Rhonda Grable who is over Auto auction holdings LLC which owns Speedway and three other auctions 2 in Florida and 1 in TN to explain how they were conducting unorthodox business dealings and I have left her several messages and she will not return my calls!!! So my only other shot is to see if I can get in touch with the auctions owner who they say is Billy Knuckles but if not I guess I’m done with Speedway auto auctions and their sale in Orlando because at the end of the day it’s not about the money. It’s about standing behind your company and what you say you are going to do atleast that’s how I was raised and what...

Our dealership purchased a GREEN LIGHT vehicle from Speedway Auto Auction of Charlotte. We requested and paid for a post sale inspection which included a frame inspection. I was notified that the vehicle had passed all inspections(this process took over 24 hours after the auction ended) and was available for pickup. I had the vehicle delivered and reinspected 2 days later by an independent third party. The 2nd inspection performed by a third party found a large hole in the frame. I contacted Arbitration and returned the vehicle promptly. The auction reinspected the frame and told me that my claim of frame damage was valid and they were taking ownership of the vehicle.

I spoke to arbitration and requested that I be refunded my post sale inspection fee since they failed to find the frame damage 3 days prior. I then asked if I could be refunded my transportation cost since they passed a vehicle through inspection with frame damage. The auction manager simply stated that they were not issuing any refund for the inspection or transportation.

For a company who's tagline is "#1 in customer service" I feel they have failed to meet the mark. I paid for a service and did not receive said service. This was my 1st and only transaction with Speedway Auto Auction of Charlotte.

We shop with over 30 auctions in the Southeastern region of the US and spend over $300,000 per month on new inventory. This has been the worst experiences at an auto auction to date.

Look at the other 1 star reviews and buy your inventory from a more...

Buyers & Dealers beware. This is the most unprofessional establishment I have worked with in my ten years of being in this business. The title department here takes several months to get titles out. Some of the titles have taken over six months for me to receive them. The last three cars that I’ve purchased here, duplicate titles had to be issued. I wish I could say this was a one-off, but something has happened every week with at least one unit that I have bought/sold through them. The management/leadership team has been sub-par to work with. Furthermore, the people working there are unorganized and disrespectful. Unfortunately, I could go on after giving them the benefit of the doubt given the circumstances of working in the auto/dealer world, because I thought they would get better, but it did not. Dealers/Buyers save yourself the headache and shop...