Pizza Hut — Restaurant in North Carolina

On the night of 8-6-2022 my 17 year old daughter and a group of friends went to this particular Pizza Hut for wings. As they were heading to the vehicle my daughter misplaced her car key. Her and her friends then spent about an hour looking for it between the restaurant and outside area where they parked. My daughter proceeded to ask employees if they had seen a single key or if they could pull anything up on their surveillance cameras to help her determine where it might be. They expressed to her that the camera would not pick up the area where she parked. The key was never found so she had to leave her car and I picked them up last night. Today my daughter went back to look for her key considering it was now daylight and she could see better. She proceeded to ask the General Manager Samantha Harper if she or anyone had turned her key in after she left last night, and she was extremely nasty to my daughter and very rude and inconsiderate continuously telling her they don’t have her key. As her mom I went to look with her this evening one last time and spoke with the manager on duty seeing as the camera near the area of my daughters car could have possibly caught something to help us determine where it could have gone. She proceeded to check their safe and called Samantha Harper on the phone and boy did she have a lot to say about us continuing to ask her employees about anything concerning my daughters car key. As stated from the manager on duty tonight per Mrs. Samantha Harper “ Do not come back asking about the car key no one stole it, and if it happens again we will be banned from the restaurant and demanded my daughters car be moved by 4 pm tomorrow or it will be towed” You could tell the manager didn’t want to relay the information and was quite puzzled by her anger over a car key that we’re just trying to find to get her car home and not have to spend $200 on getting a locksmith out to cut a new key. Talk about a lack of care and compassion for customers that patronize your restaurant quite frequently seeing as we are literally 5 minutes away. Myself and my teenagers love the hot wings there and after this encounter we will never spend another dime there again. This review will certainly be followed by a formal complaint as soon as I hear back from the area coach Courtney. If you can avoid this Pizza Hut the General Manager lacks the people skills to properly communicate and assist the customers that visit this...

My sister called me that the workers were being rude to her to order a pizza. So I called the Pizza Hut to make the order for my family. And then the worker was telling me that so many calls were calling that they said ‘It was ridiculous and I’m not taking your order’. I said it calmly ‘okay I would like a large pizza with half Hawaiian and half pepperoni’. And she said what’s the topping and I was kind of confused what she meant like didn’t she heard what I said for my order. And she was giving me an attitude like what’s the topping like ‘ma’am did you not just heard what I said for my order😂’. And after that I pay the food and she ended the call like who you’re told you can talk like that to a CUSTOMER like this is ridiculous and unbelievable right now. Honestly I hope it doesn’t go for everyone because now I’m not ordering Pizza Hut anymore the way the worker was giving me her attitude. Unbelievable it’s the worse and I hope you have a day because as a customer I have no respect with that coworker someone gotta do something about It. Thank you very much and have a...

Being an 80s kid, I loved Pizza Hut. Unfortunately for me, Pizza Hut has declined over the years to the point that I quit going. Nostalgia had me in the mood for a Pizza Hut pan pizza recently and thought I’d give the this location a try. We’re now going on our fourth order this month! This location has single handedly restored my love for Pizza Hut. I didn’t review after our first visit because with chains being so inconsistent lately, maybe I hit them on a good day. To the contrary - every visit for us has been exactly the same. Customer service is outstanding - we pick up using the drive thru. Every time, the staff has been courteous and efficient. And the pizza? Took me back to my childhood - perfection. Every single pizza we’ve gotten at this location has been top quality. Thank you and please, whatever you’re doing, keep it up. Corporate - find the manager or managers responsible and quadruple their pay. Do not change a thing about...