Susann's Custom Jewelers — Local services in Corpus Christi

I started the process of having a wedding ring made in June the order was filled 9/23. The owner was weird about taking my gia certified ruby and called it a garnet. He could not get his gem reader to work either time he tried to examine it despite me being in there to have a ring made with it and insisted on lecturing me about it's color. After putting a deposit down for the ring I had to send multiple emails and log multiple calls in to get details on what the ETA would be and to answer any questions. I had to track them down multiple times. When I went into the store during the expected time for the ring to be done they instructed me that the machine they use for rings was completely broken and they had to order a new one. I was instructed to come back in two weeks. When I returned to the store they instructed me that they didn't have enough diamonds for the ring DESPITE having multiple months to ensure they had the necessary items to complete the job. I was instructed to come back in a week when they had the diamonds. When I called the store to inquire about my ring they instructed me they would call me back when they weren't busy. They never called me back. This lack of communication is commonplace. When I called back after multiple attempts they let me know that the delivery was either the wrong kind of stone or not enough. Either way they blamed the delay on yet another third party. Now that I have the ring it's clear by the 18k stamp with half of the 1, 8, and k missing due to them being stamped on the outside of the ring that they do not care about good work or clear communication. I took the ring to a third party appraiser and they were shocked by how the stamp morfs the light to the stamp. I do not trust...

Susanne's and the Bartels are a local treasures. They were originally recommended to me by a friend who had some heirloom jewelry appraised. From the first time I stepped into Suzanne's I was treated with a warmth and respect that will set a new standard for you in customer service.

These are passionate and wonderful people and it shows in all facets of their work. I have brought them watches needing battery replacement, raw gems to have cut, a ring for appraisal, and earrings to repair; all of which were done flawlessly and in a timely manner.

The Bartels themselves are wonderful and knowledgable, and there hasn't been one occasion on which I haven't had an amazing conversation with Audie or Karla (or both!). This is especially rewarding for me as an amateur gemology nerd, as they have some great stories about the field...

I received an engraved 14k gold nameplate necklace from James Avery as a gift. Staff there ruined it by using a black color for the engravement. It looked horrible and obviously was a mistake. Staff refused to fix the problem and told me that's the way it's supposed to look. So I took it to Susann's, which has designed beautiful jewelry for me in the past to find out if the problem could be fixed. Audie not only removed the black color from the engravement but explained the process for removal. Now it looks beautiful. I can't tell you how much this means to me. The gift went from being horrible to perfect and now it's very sentimental and something I will cherish forever. Amazing work, true professionals. I won't go...