The Tire Guy of Idaho — Local services in Cottonwood

Caution: This is a long story of dissatisfaction.

I had my vehicle towed to them on Friday, 28 February 2025 after it suffered a misfire climbing the Winchester hill. I called beforehand and informed them of the issue and requested they diagnose the problem. I was told I could drop it off, and they would run the codes the following Monday.

I called that next Friday for a progress report, and was informed that they'd done absolutely nothing. So I again told them I needed them to diagnose the failure in order to involve the warranty, told them what to send, and to whom.

The NEXT Friday after that, I called again to find out they had diagnosed the #4 cylinder indeed had a misfire, but had not diagnosed the failed part causing the misfire, and therefore still had not emailed the required estimate or proof of failure to the warranty company. By this point, I was getting pretty irritated at the lack of initiative, and was starting to question their competence.

Fast forward another week

You guessed it...yet another Friday later, I called AGAIN. This time, after telling them to figure it out, they eventually did and sent some info to the warranty company, but apparently not what the warranty company needed. So by this point I took over any and all communication with the warranty company, and suddenly it was getting done.

I finally picked the van up this morning, four weeks after dropping it off...but even that was a disappointment. After the warranty company told them what they'd pay toward the invoice, the lady at the front desk tried to tell me that I still owed them the remainder PLUS $100 for the deductible. After arguing with her about basic elementary mathematics, I had to essentially have the warranty company tell them that my deductible is part of that remaining balance.

Because, I mean, as a career aircraft mechanic once upon a time...I can math.

They also broke the cover off the shifter (which of course they denied), and apparently decided that returning vehicles to their customers with the battery drained completely dead is good customer service.

I'll be fair and acknowledge they didn't kill the battery. But since they had to jump-start it to get it into the bay, was it too hard or too costly for them to either charge the battery, or let the van run to charge it?

I guess anything resembling the "extra mile" doesn't apply here.

In short, they not only took a month for a fuel injector job, but they also, inadvertently or not, broke things, tried to get another $100 out of me on top of my obligation, and the battery was dead.

I don't have unreasonable expectations of anyone. However, I do expect a professional automotive shop to know how to communicate, let alone how to do simple addition and/or subtraction.

You know...math.

The only reason I'm giving them two stars versus one, is because after I had another shop elsewhere clear the codes and do a brief inspection, at least it runs.

I will not be doing business with them again, and I will also be cautioning my fellow veterans to avoid them at all costs...which is a shame because the Grangeville shop (for tires, brakes, oil) is top notch. Huge contrast in quality between the two shops.

Very disappointing, and quite shady. Not what I would expect from a "professional"...

These guys are so friendly and don't mind taking the time to explain what is needed for your vehicle. Not overpriced and so helpful. I would recommend The Tire Guy over Les Schwab any day of the week as they do the job right and don't blame you whenever something that's been worked on has an issue! I'll use the Tire Guy...

Not only are they high quality, they really care about you as a person! Their customer service is unmatched and it’s so refreshing to have a place that I actually feel loyal to! Sometimes they even come out and pump my gas for me! Such a fantastic...