Wickford Appliance Sales & Service — Local services in Cranston

I was told by the delivery guy do not touch the range after they put in the house. It should take several hours for the range to reach room temperature. After 3 hours, I found out the glass top is not level, one corner or side is up and down loose, one side is OK. I called the sales right next day for replacement. Guess what!!!!!!!! Wickford Appliance will not replace the defected item, because Wickford Appliance will loose money!!!! Told me to get on warranty plan..... That is the service I am getting. Too bad. I thought I was supporting the local business. Buy from Wickford Appliance instead of Home Depot, etc..

I am looking for the president of the company, I was told the manage team does not have an office. ?????

Before this purchase ( means before I handed my credit card to them), I had asked what kind of the after sale service whickford Appliance provides compare to Home Depot or Lowes. I was told it is compatible....... Do not be fooled like me...... The cook top's problem is still there. The oven makes loud noise like alarm.....

To be continued...... Dear OWNER, I think you and your team is " equal "equal opportunity abuser" .

1, Your company told me your company will lose money if the you take back the defect one. There is no return policy at all.

2, When your people contacted me to solve this matter, still told me " Because I am not happy with stove" instead of " This one is defect".

3, Your people told me to go in to pick another stove, " just do not buy anything with induction". This is a very abusive way to say: This stove/ range has no problem. You do not know how to use " induction Cook top" . 4, Dear owner, thank you for your " equal opportunity abusive" experience. Am I the only one "entitled this special...

I noticed immediately after entering Wickford Appliances how cheerful and kind the sale's representatives were. Matthew approached immediately and I knew this would be a great experience. I explained that I was in the market for a refrigerator, stove, and dishwasher. I let him know that I needed a quick delivery on the refrigerator. He showed me and expertly explained models of all three appliances at different price points. This made selection easy for me. I opted for appliances from the same manufacturer. I was uncertain about the measurements required for my dishwasher. He said all I needed to do was check for accuracy when I went home and then he provided me with a direct line to him to confirm those measurements. I did that and left a message for him with corrections. He called back within ten minutes after having found a model by the same manufacturer with the revised measurements. I agreed and within twenty minutes was emailed the revised order for my records. Matthews' professionalism, kindness, and good cheer made my day. Thank you I would also like to offer an enthusiastic "shout out" to Byron and Gerson of delivery truck 3. They were awesome in every way. They were professional, knowledgeable, cheerful, and amazingly efficient. The set a high bar for all delivery personnel. They are simply...

Amy was super helpful! She answered my unending barrage of questions as I tried to figure out the right dishwasher model to fit our price range. Great experience so far. The dishwasher hasn't been installed yet, but so far so good.

EDIT: I forgot to update this regarding delivery/installation! The first technician who came to install the dishwasher said he couldn't do it because we needed an extended hose, so he put the new dishwasher in my garage and left. It was a bummer, but what can you do? Within a couple of hours I got a call to reschedule the installation. I forget the specifics now, but I think we only had to wait 2 or 3 more days — which if you've ever tried to schedule installation for something before you'll know that's insanely fast. It was obvious they gave priority to resolving the problem. They told me they were going to send one of their best installers, and based on how quickly he got us squared away I'm confident they did. The best part is he didn't even need that extended hose!

It's easy to give a company 5 stars when everything goes right. Wickford Appliance deserves 5 stars because they took responsibility when something went wrong—and MADE it right. When it comes to buying a new appliance, I would never want anything less. I'm super happy, and won't be shopping for appliances...