My mom went to heaven in July of 2024 and arguably, this has been the most difficult season in my entire life. Within two days, George, Bertha, and Desmond from Laurel Land Dallas met with me had everything set up for us. They were kind, compassionate, professional, and knowledgeable. They understood the vision that my mom wanted and they made the initial process easy and affordable. George and Desmond remained an active part of the process all the way through to the end, offering insight and encouragement throughout.
Once my mom passed away (less than one week from completing my pre-need package), I was introduced to my Funeral Director, Mr. Christopher Jordan, who I am convinced is the best FD on planet earth. Working with Chris to plan my mom’s celebration was one of the best experiences I have ever had. He was funny and personable, he truly cared about me as a human being and he exemplified a level of love, passion, dedication, service, and skill that I have never seen in my life in any industry. He listened to my desires, acted as the primary liaison between other vendors (florist, burial cemetery, etc.) and myself to alleviate as much stress as possible, and most importantly, he took the time to walk through it all with me as I navigated the pain of losing my mom. He was patient, considerate, and empathetic while still making sure that we got things done.
I know without a shadow of a doubt that he was sent to me by God because every moment I worked with him, I could feel God in it. Chris was attentive, available, sacrificial, and dynamically seasoned in his position. There wasn’t a question that I had that went unanswered, or a request made that went misunderstood. Everything was executed with flawless perfection. Furthermore, Chris went above and beyond my greatest expectations when it came to taking care of my mom. Since she had cancer, I didn’t know what she would look like, having lost so much weight during her battle. I tried to mentally prepare myself for whatever I was going to see when I saw her for the first time in her casket. As I entered the room, all fear and anxiety were completely eradicated by the beautiful work of art that Christopher created. That man is a bonafide artist. My mom looked so beautiful and natural that I chose to keep her casket open during her service. Everyone commented on how amazing she looked. She was gorgeous… glamorous even…and she didn’t look sick at all. She looked like her normal self… as if she was just asleep. Even though a few weeks have passed, people are still talking about how great she looked. Apart from preparing my mom, Chris helped her service to stay on track and in a moment that I will never forget, he held my hand as we closed her casket together for the final time. He comforted me as I let her go and nothing in the world can compare to the way he made me feel as he supported me in that moment.
After the service was over, we returned from the cemetery to sit down in the Lobby for a moment and get out of the extreme heat that is Texas in July. We were greeted by Cornelius and Chameron who gave us cold water and spent time talking to us about our experience with Laurel Land. They helped us get our things into the car and shared stories that comforted my family and I when we needed it the most. They made us feel welcome and gave us words of wisdom to take with us as we moved into this new phase of life. Talking to them made us feel like we were all family. It gave us that much needed push to know that things were going to be okay. Christopher even took it a step further by contacting me the day after my mom’s service was over, to check in on how I was doing and get my thoughts on how everything went. I will never forget the way that I was treated at Laurel Land Dallas. The entire staff, including Mr. Cato and Terry W. who also assisted with my mom’s service, are second to none. They are all consummate professionals who operate in excellence as a team, and I would recommend partnering with them to anyone who...
Read moreRecently, my Mother & I had the difficult task of arranging my Father’s funeral; an experience that filled us with anxiety and uncertainty. The night before our appointment, I couldn’t sleep, overwhelmed by the unknowns of the process, and the costs involved. My Mother needed my support, and despite my own fears, we walked into the funeral home, together.
From the moment we arrived at Laurel Land Funeral Home, we were met with warmth and professionalism which made an incredibly challenging day much easier to bear. The staff were welcoming and attentive, ensuring we had everything we needed, even down to offering us bottled water. Their kindness and care were evident in every interaction, making the process smooth and comforting.
We were given a tour of the entire cemetery, which was beautifully maintained and so tranquil. Though I have rarely visited cemeteries before, the serene atmosphere, and well-kept grounds made it clear that this was the perfect place of respect and peace our loved ones. The Cemetery Director, Earl Anderson, guided us through the options for my Father’s final resting place with great compassion and clarity. He ensured we understood all terms and conditions. Mr. Anderson left an indelible impression on us, through empathy & compassion. We could tell he took his profession very seriously, and everything he does is done from the heart.
The Funeral Director, Arthur Mitchell, was equally as kind and professional: Walking us through each step of the arrangements with patience and understanding. Despite the gravity of the situation, I left feeling a sense of peace and comfort, as if we had been discussing everyday matters and during something so significant.
In the end, Laurel Land Funeral Home provided us with an experience that was not only pleasant, but also comforting in so many ways. Their exceptional service, and the beautiful environment helped us navigate this difficult time with grace and dignity. The services rendered the day of the Funeral Service was impeccable: The Laureland staff, driver’s, flower bearer, program, and memorial website hosted by Diginity, were top tier and to our highest satisfaction.
I am deeply grateful for their support, and I highly recommend their services to anyone in need. My Father is now at earthly peace in such a serene,...
Read moreI have always admired the way laurel land looked and presented itself. My brother who passed in 2000 is buried in Psalms which is in the back. I have seen the decline in the way the property looks over the years. Just like any company they like to keep the front of the location nice so when you drive by or turn in it looks presentable. I don’t care how sweet someone is to new people coming in etc. ESPECIALLY if you forget about the loved ones that have been there for years. I was recently at my brothers gravesite on June 1, 2024 to celebrate my brothers 42 birthday. As I looked around all you could see where headstones sunk into the ground or covered by grass where you can’t even find your loved one. It's especially poignant that my family has had to take on the responsibility of maintaining my brother's headstone, as it's a personal and emotional task. The fact that we have to bring garden tools every time we visit to make sure his headstone is visible is a testament to the importance of keeping these sacred spaces well-maintained. The roads are HORRIBLE in the back there is a GIANT hole in I believe it is section 16 it will destroy the front of your car. It's not just about aesthetics, but also about the dignity and respect due to the loved ones who are buried there. Owners of a perpetual care cemetery have a duty to maintain and repair all areas of the cemetery, not just the front entrance. The fact that they are required by law to maintain a trust fund to pay for these expenses is a vital one. It's unacceptable that the cemetery is not being maintained in a way that honors the memories of those who have been buried there for years. I hope that my concerns are heard and addressed by the cemetery management. It's essential that they take steps to rectify the situation and ensure that all areas of the cemetery are kept up to a...
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