United States Postal Service — Local services in Dallas

Horrible customer service other than the manager who was very professional & kind. I have shipped a package Priority that still hasn’t been delivered, the receptionist who was in charge when the manager isn’t in, she was unprofessional, rude, never asked for my tracking info, told me I had to for the manager to get back in to help me, and to top it off, had me on hold for a long time. I just hung up.

It gets better! So I took it to higher authorities, who’ve must have addressed the issue with the clerk in charge of that branch at that moment. She calls me, I call the receiving party on three way. The clerk explain to both of us that she will see where the package is from the carrier that is delivering it. I call back 90 minutes later to follow up and the receptionist tells me “She isn’t able to check the status of the package” after she clearly explained to both of us on the phone that she will be checking on.

As I have mentioned, Wednesday Aug 7, 2018, the male receptionist and the manager was very professional & curtious, they are the ones that make that branch worth dealing with. But the help from Aug. 10, 2018, HORRIBLE!! And the package hasn’t still been delivered, I paid 2-3 day Priority Mail, and a full week has passed with no traces of this package. Luckily, by me calling the 800 number, the help has help me file a Case on this experience. I think when I have to ship to Dallas, TX. again, I will have to ship through another carrier service.

If the people on Aug. 10th do not want to run the branch as professionals, please put those who valve their work as the help I got on Aug. 7, to help keep great outstanding customer service. Those that were no help on Aug. 10, SUCK...

I have been in this neighborhood since 1975, using this post office (Parkdale) for so many many year's. I have seen so many changes, change is good if it serves the public like it supposed to. Which is not happening, I can not remember coming to pick up drop off or just getting stamps, etc. that you see ONE of the staff with a smile on their face. Majority of them act like it's a bother to ask a question, have them look for a missed placed package ( which had happened a lot) for me. I have turned in numerous complaints and seems nothing is addressed. I get my families medicine thru the mail and the package has been misplaced or they will ask for a tracking number, OMG we would not have to result to this if your job was being done as required. I was in today and just totally was amazed by their attitude with a packed post office and they literally have one person working the front counter. This is just totally unexceptable, then you get one rude person (male) that you can barley understand which he was so unprofessional. We are NOT here to serve you, YOU are there to service the public. Then if you dare ask for the manager, I always here " she is on a conference call". You guys are really a joke. Just do your job as required and you'd be surprised how pleasant things would be. IF THERE WAS A RATING OF "0" THIS WOULD FIT PARKDALE POST...

I have filled out a MAIL HOLD FOR ALL MAIL for my address i have recieved a confirmation email with ALL CORRECT INFORMATION. And of course,the mail has STILL been delivered EVERY DAY! Obviously you ARE NOT checking mail hold requests on your computer. Im not surprised. For YEARS the postman has not been able to even put the correct mail in correct box on my street. I dont expect professionalism or no mistakes from this location . After all look where its located. But when they cannot do basic things like hold mail or put it in the right box ,im going to give a bad review! No wonder the post service is losing $ . Hire some professionals!!! UPDATE: I WENT TO THIS FILTHY POST OFFICE (LOOKS LIKE A HURRICANE HIT THE INSIDE) I showed clueless clerk my confirmation email for mail hold and she writes my name and address on scrap paper and says she will give it to postman. UH excuse me lady but its not the postmans problem that my mail is not on hold. He delivers what SOMEONE gives him to deliver. This post office is pathetic with employees that couldnt run a petting zoo. I will never use any post office again and i hope they do go broke and close down. Then the jobless employees can think about how their laziness cost them their job. Reading reviews for ANY post office i can see the same issues over and over. Dispicable to...