J-N-B Appliances — Local services in Dallastown

I don't even want to give them one star but I have to. My wife and I just moved and during the move our washer broke so we needed to get another one quickly because we have a lot that needs washing so we looked into getting a used one since the move cost us quite a bit of money. We found a washer on craigslist and it was from J and B appliances so I went to go buy it and it looked in decent condition and the person there seemed nice and told me how they put all new parts on it and make sure the washer is in great working order. When I got it home and hooked it up and my wife started to do a load of clothes the first thing was the water to fill the washer was just trickling out, then it was taking forever to fill and we realized it was stuck and the water level was not rising, so we wasted 45 minutes to an hour of water, we had to put it on spin cycle to drain it and then tried it again and it started to fill up finally. During the washing process it sounded like it was going to break and then it went into the spin cycle and it was shaking like crazy, which was what our other washer was doing and we decided to get a new one. So we didn't Not to mention the safety switch did not work when you lifted the lid. My wife called back and told them and they told her that all they could do is send someone out in 3 days to look at it or for me to bring it back that day to get my money back, which I was at work already and they closed at 2:00 pm and it was 1:00 pm when she talked to him and it would have taken me 2 hours to do everything to bring it back so I could not make it there. Then the guys came out to look at it and said it could be fixed but I did not want to just get it fixed because I was afraid it would just break down not to long from now, so I just wanted them to take it back and give me my money back. They said okay but I have to pay a $75 restocking fee which is just wrong since we did not even use it but we just said screw it and we paid it and I had to bring it back myself and leave work to do this. I would not recommend buying anything from them because I know it is used equipment but that does not mean it should be in such bad condition especially for what they charge. I'm not saying all their appliances are in such bad condition but the one I got was. They should have just given us our money back since we did not get to use it. Also the technician had the nerve to tell my wife to not put any dents on the washer or throw it down the stairs before we brought it back. We are not like that at all and we never really ever complain about things unless we feel like we got ripped off or screwed over real bad. I really hate writing bad reviews but this whole experience just made my wife and I sick to our stomachs. We try to treat people how we would like to be treated and wish others did the same but I guess not in this case. I just hope they don't sell that washer to some...

The only reason for a 3 star instead of 2 is because of the friendly service. But I bought a washer from them and 3 month later it stop working. I know they are use washer but when you charge some one $300+ dollar and say the mech goes thru it thoroughly. It shouldn't break down 3 month later. I know there use but for a 3 month use we should of just gotten a more use of it. Never again will I buy anything from here. 3 month isn't worth what I pay for even use. Never overloaded I knew better. But you need to really look at your appliance a little better then this. Waste of my money big time. Don't waste your money. I have bought use before and works for years. I thought this would be the same and support locally business but this isn't one shop I would ever go back to or recommend.

Update for response to JNB: I did call and I was a week off after warranty pass. You said you can send the mech but I have to pay labor and part fee. Cause my warranty was pass by a week there was nothing you can do for me. Even when I call you said you couldn't find me in your record until I gave you the recipe I had number so don't play that I don't find you in my records card. You sold me trash and I will never trust your shop. Even use appliances I have gotten last me for yrs. Just like the stove we had it took 10 yr for it to be replaced with new one but I got it use and it was from 1991 build. Sad part is I got to use it for 3 months the exact amount for under warranty an that...

I went in the store looking for a washer and dryer for my new home. They had a pretty large selection of products and the staff were able to explain the differences in them and were honest about one set being less expensive only because of the brand, not the functionality. Their set was very affordable and the delivery fee was minimal considering the hassle it saved in getting the machines home and trying to set them up myself. Well, on the day the set was supposed to be delivered, I got the times mixed up and was not there, which was admittedly completely my own fault. I was originally told that I would have to wait 2 more weeks to have it delivered because they are so busy, but later that day I got a call that they could deliver it the following day and they weren't even going to charge me the delivery fee again even though it was my mistake. My new home is old and has small entryways. The 2 men who came to deliver the machines went above and beyond to get them into my house. They expertly took parts off to make them fit in the doorways and put them quickly back together once inside. They hooked everything up and even ran them to test that they worked. This is the kind of customer service you only get from professionals at a local store. If it were from a big box store, I would have been out of luck. Not only are they affordable, but they really care about their customers. I will definitely be making large appliance purchases from them...