Big Lots — Local services in Danville

4/27/24 I walk in this location, 1 PM. Looking for a bookcase, see none I like, but do see a raised wooden planter I liked. One they have is already assembled, but it will not fit in my car, so I opt for one unassembled.

Now the adventure begins. NO employees to be found. 2 up front at cash registers, nobody else. Small store, but NOBODY to be found on a Saturday. I wait. 8 people in line up front to check out. I wait longer. Still no one. I figure I’ll come back. Leave. Go to Hobby Lobby, Tractor Supply, PetSense, Feeder Supply, Kroger, TJ Maxx, PennStation Subs, then back to Big Lots on way home. Walk in, one person at registers up front, one at computer in furniture department. 3:30 PM. SCORE!

Go get tag from assembled feeder, take it to associate I saw at computer in furniture department. I am 15 feet away, he turns around, heads towards the back of the store. I follow, not wanting to holler for him since I am in public and civilized. He go in restroom. Ugh…. I decide to sit in a chair in the furniture department that has a direct eye line to hallway where restrooms are at. When he comes out of the restroom, he will see me sitting there, waiting.

He conducts his business. Comes out, immediately turns away from me, go into small supply closet by restrooms, comes out with a bottle of 409 Cleaner and some rags. Looks up and sees me and nods his head as a “hello” greeting. GOES BACK IN THE BATHROOM. I pull out my phone and decide to time this one. 15 minutes later, comes out of the bathroom, turns into supply closet, deposits used rags and 409 bottle, shuts closet door. Starts walking down hallway back onto sales floor and towards me. FINALLY!!! Makes eye contact with me, still sitting in chair, tag in hand. He turns immediately right, and walks along the back wall of the store. I get up, and decide to give chase. He then turns right again, walking through swinging metal doors into back area of store where customers are not allowed, away from me. 6’5” 260+ pounds, balding, and complete disregard for me as a customer.

I have been in this store near 30 minutes now, twice, and ignored. Made eye contact with, and still ignored. I immediately throw my tag on the floor, grind it a bit with my heel, and walk towards the front, where the one other employee I saw still sits ensconced at his cash register. Out the doors I go.

I am glad I quit my job in Danville. Now I have no reason to ever come to this pitiful excuse for a town again, nor have to drive by what they are passing off as a Big Lots discount chain store. I will not be darkening their doorways again...

Love going here!

The lady who sells the furniture in the back is amazing and helpful. She has the sweetest personality and will make you smile the entire time. I love the 90 day same as cash option and will definitely be back for that deal. I have purchased a couch,rug, and entertainment center and have not had a single problem with any of them.

If you plan on having it delivered be aware that you may have to help the man. I helped the gentleman bring the couch in the house. This was no problem for me but may be for someone who depends on the gentleman to do...

They got some decent stuff for reasonable prices it's fairly easy to find your way around to what you need it was kind of busy last time I was there didn't seem like they had enough cashiers for the day or something but I was able to find what I thought I needed and then fairly easily return and pick up what I actually needed just hold on to your receipts till you've got everything unboxed you never how things can get damaged and not that it's even the stores fault it's just a lot easier to make a return with...