Audio Visual Electronics — Local services in Davenport

I like to use local shops for both purchases and repairs when possible. I had used Audio Visual Electronics & Mr. Micro-Repair many years ago for a microwave repair which was a little pricey, but the work seemed okay, so worth going back.

On July 17, 2018, I took my Yamaha CD player in because the drive belt was broken. I was not able to find a belt locally...and I was not comfortable ordering one on-line because the kits were a little pricey ($20+), and I wasn't sure of exactly what I needed. I was told that the shop was a little backed up, so the repair would take six weeks or so to be completed. I was then charged $40.66 as a tech service including tax. In mid-September, I called the shop; the woman who answered the phone was not able to give me the status of the repair...and I asked her to call me back when she found out. About ten days later, hearing nothing from the shop, I called with the intention of saying I wanted the machine and my deposit fee back. I was told that they had taken a look and were seeking the right parts. Almost two weeks later, a message was left on my phone to call the shop. I did so and was told that they would order the parts, and then a message was left telling me that the total would be around $88. I then called back to say go ahead and fix it... Two days later I got another message asked me to call, which I did. Again I was told that the repair could be made for $88. I AGAIN told the tech to fix the machine and let me know when it would be ready. Around October 4th, a message was left that the machine would be ready on Friday. I went over the following Monday and was told that the belt had been replaced the the machine cleaned. I hooked up the changer the following morning and when I opened the drawer to install a CD, I found dust inside the tray...so I decided I'd better wipe it out before putting in CDs. After much messing about, I got the machine set up and it worked as it should. I will not return to this shop for any future repairs. They did not keep me in the loop concerning repair times, and while the belt is certainly doing its job, I find the cleaning to be slipshod. Looking back on this experience, I think I might have been better served putting the $94.16 I paid AVE toward a new machine. At least a new one would be clean coming...

Absolute NIGHTMARE!!!! I scheduled to have a technician show up to my house on 6-20-19. I had to take the entire day off from work and they call me up that morning when they open to tell me that can't come out. They had a "scheduling conflict" and I would have to be the one that doesn't get a technician to show up. Told me to go somewhere else to find someone. I would not hire them if they were the last company on Earth. Stay AWAY people!!!! Total JERKS!!!! Wait until you read their response to my post, they will turn this around to make them look like an innocent business just like all the other ones before who wrote about their negative experiences. Come on Audio Visual, post your lying response NOW!!!!! And go!!!!! My response to their response: I told you that I could not be here at 4 pm today due to a Dr's appointment! You never offered Friday, but did tell me I could reschedule for another day. You want me to take another whole day off from my job without pay and perhaps not come out again for a lame excuse! Just to prove your stupidity, you asked me not to use your business in the future. After writing the above, what would make you think that I would use your poor excuse of a business. As stated above, you are good at trying to turn the tables to make you look like the innocent one. Just to quote AGAIN my original response above, "I would not hire them if they were the last company on EARTH". People read all of the other reviews prior to mine. You may want to brush up on your "honesty and being truthful" skills. You seem to be lacking both of...

My felting machine stopped working. I stopped by AVE with the machine to see if they could possible and hopefully repair my favorite crafting machine. With the repair being a super reasonable price, It ended up to be a bad plug and they ordered it, fixed it and put it on, the turn around was amazing and I was expecting it to be until the next week. I was able to pick up the next day and it works way better even when I had it brand new!!!

Thank you so much for the fantastic customer service and fixing my favorite felting machine and its plug!!!! I would highly recommend their services!!!! It was nice something so simple could be fixed without having to buy brand new again! A little fix it shop that...