I arrived at 5:58am to get on the 6am train which was at the station already. The conductor is looking right at me while I’m purchasing my ticket, as soon as the machine spits out my ticket right at, or just before 6, he closes the doors and leaves me. He also left 2 other passengers who were getting off a bus that had just arrived. Now the next train doesn’t arrive for another 30 minutes. Also the SunRail app is not user friendly and you’re better off viewing the schedule thru google. SunRail must do better, I woke up at 4:30am to catch this train and rely on someone else to drop me off at the station only to have my day ruined by a compassionless crew. Two SunRail employees were on station platform outside the train when I started to purchase my ticket. Extremely disappointing and...
   Read moreI needed to get from the DeBary station to the Brightline at OIA. I got on the 7:00 train to Sand Lake arriving at 8:03. The problem comes with catching a transfer bus at Sand Lake. The driver was unhelpful and rude. He didn’t know anything about the Brightline connection and admonished me for not showing my transfer ticket when I got on. Well he didn’t ask me for it! It was my first time. He then pulled in to the OIA A/B terminal and asked if I was going to get off. I said I was going to terminal C but he said that was the end of the line and didn’t know how to get to terminal C. With help from others I finally made it to terminal C but missed...
   Read moreIt’s great that several counties have the Sunrail available for commuters. The trains are safe and are always on time. Overall, Sunrail is a convenient way to commute, however, several of the passenger cars seats are in dire need of a good deep cleaning, as the seats are filthy and some are absolutely atrocious. When entering the passenger cars(s) the first thing you notice is the Odor emanating from within. The odor is obviously coming from the dirty seats. Sunrail should routinely clean the seats, as it is just nasty having to sit in someone...
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