RAD Gymnastics — Local services in DeBary

Anyone can make a mistake, how mistakes are handled makes a difference. TL:DR A billing error led to the head coach, Kayla backtracking and even lying to protect herself. I could overlook the hundred bucks, but having coaches with questionable morals working with kids is inexcusable. So. My granddaughter attended a couple months of classes. I usually take her but one week I had chemotherapy and my daughter took the day off work to take her to class. While my daughter was there, she signed up the student for a showcase and also picked out a leotard with the gym's logo for her. Kayla was behind the counter and my daughter had her credit card in hand. Kayla asked if she should charge the card on file. My daughter said, "No. That's my mom's card. Use this one." Handing over the physical card. I get a notification from my credit card that a purchase was just made. I immediately called my daughter (from my chemo chair, mind you) and asked what is going on with my card. Kayla admitted her error, apologized, and promised to refund my card immediately. Kayla then charged my daughter's card. Ok. Fine. Right? Well. Days go by, and I am not seeing my refund. I called the gym and Kayla again said she refunded the card. I asked a few questions and was able to determine that Kayla had refunded the wrong card. Yes. She charged the wrong card then refunded the wrong card. She asked me to give her a couple days to come up with a solution. When I called back 2 days later, I was told that Kayla now states my daughter authorized the charge to my card. All of us knew that was a lie. I got a bee in my bonnet over having a dag gum liar working so closely with children. I asked to speak to the owner and was told I would get a call from them the following day. The next day, Kayla called me. I again asked to speak to the owner and Kayla said she is the owner. At this point, I want nothing more to do with Kayla because she is a liar liar pants on fire. I ended the call and we began an email exchange so I would have written proof for my credit card dispute. I asked several times to speak to the owner. The owner refused to call me and also refused to meet with me during my granddaughter's class. The owner offered to meet with me face to face in a very limited and ridiculous window. I was unable to meet their demands and I may have said in an email that my granddaughter wasn't progressing and they aren't great. When I said that, Kayla responded that she would not be refunding my unauthorized charge. She further said my granddaughter is not welcome to finish the month of classes that I already paid for!! She is not welcome to her last three classes. No refunds will be issued and so by my account, I am out the $97.85 fraud charge and also about $75 in unused classes. Talk about shady! I hope they enjoy the money they defrauded a cancer grandma out of. I wish I would have read the reviews before I chose RAD. There are much better options locally. Be wary taking your children here. They lack morals.

Edit to add. Within minutes of posting this review, I received an email from RAD threatening to sue me! It was written like a cease and desist order but lacked any real merit. They are literally threatening to sue me for revealing how shady they are! Watch who you let...

I’m sad to say that we ended on a very bad note. I stuck up for the coaches for years, but after telling my 10yr old daughter she was getting big, that was the last straw. My daughter has a six pack by the way, she wears two sizes smaller then she is. What a devastating thing to say to a young girl. The coaches would use other inappropriate language toward the girls. At first I thought they were just being tough coaches, it wasn’t until my daughter came home bawling crying and stopped wanting to even go to gymnastics (a sport she has absolutely loved for the past 4yrs) and told me a lot of the things being said. After knowing Sorin and Anays for years, we told them we were leaving. They responded with anger and blaming the girls, blaming the parents and not taking any responsibility for their actions. I feel the need to warn other parents with young, impressionable children that they need to pay attention if you have your kids here. If they start seeming sad, melancholy, and are losing joy for the sport it could be that these coaches are emotionally abusing them, telling them how horrible they are. Lastly my daughter broke two bones here. This, like any other sport, is a dangerous sport, but when my daughter is crying and her foot is swelling, you find out what’s wrong. You don’t tell her to, suck it up. My daughter has moved to a new facility and has learned three new skills in three weeks. She smiles all the time & is like a different child! I wish I would have paid closer...

My daughter joined RAD gymnastics and was on Team she was a month away from level 6 meet season when she was injured at the RAD facility. The coach failed to make sure the mats where aligned for her landing. ( most gyms have a foam pit while doing this skill). My daughter instructed the coach that the mats where messed up and he instructed her to do it that she would be fine. WRONG she had a calcaneus fracture ( her heel plate) and Achilles tear. I am not saying sports injuries do not happen it’s part of being an athlete. It’s how we were treated while she was in recovery that makes this gym not worth investing in. During my daughters 6 month recovery the coaches stopped checking in on her, we were deleted from all RAD groups on social media, all the videos of my daughter where deleted. They had team pictures she wasn’t invited to so I have no picture as my level 6 gymnast. There was a team banquet my daughter was not invited to. Her brand new grips where used by other girls and now are to worn for her as she continues her gymnastics journey elsewhere. I highly advise looking into a more equipped gym if your child is pursuing this sport. The longer I am in the gymnastic world the more I learn about the coaches and I wish I did more...