Norbys Farm Fleet — Local services in Decorah

I love Norby’s selection, the new greenhouse and the updates. That being said, I’m done. I will never go back. I keep giving the cashiers the benefit of the doubt but my last two visits have proven to me that it is not worth it. I’ve not ever dealt with more rude, condescending people in the retail business…EVER. Today I lugged in a 60# bag of concrete mix that I needed to return. I knew they were busy and wanted to be helpful. When I hoisted it on to the counter some of the dust puffed out of the bag. The cashier sighed, dramatically wiped off her shirt and proceeded to look at me like I was something she had just scraped off the bottom of her shoe…. It did not get better. I won’t even start on my visit there last Friday. I’m sorry that these folks are so unhappy that it spills on to their customers but I didn’t cause their unhappiness and I’m not going to be the outlet for it. Thank goodness there are other options in Decorah….I want to shop local but I just crossed a decent place...

The store itself is alright and the cashier was a hoot but from the time my gf and I walked into the store there were 3-4 people giving scowling eyes and peeping around corners. To top it off didn't have anything that I went there for but did buy some Tekton impact sockets, husqvarna chain and a few other items that added up to $50 or so but to make things clear. I do not come across as a thief or what have you. Long story short if you want to go shop and farm and fleet store that has a decent selection, OK prices and have a desire to have the hills have eyes heebie jeebies go on down to Decorahs Norbys...

Norby's offers a good selection and I had good memories of it when I was younger, but the inside was visibly neglected and the staff likewise, you'd have to hunt for someone for help or to even acknowledge you. It's strikingly different from my experience in other stores like them, even after a couple of visits to the store this week. If you're hoping to quickly get 2 things and get out and you don't already know where they are, Norby's is probably less convenient than driving across town to Ace or Fisks where you'll find helpful and...