Farm & Pet Superstore - Osteen — Local services in Deltona

Hi all. Probably the middle Of January 2022 I purchased Purina pro adult dog food weight control for my golden. I’ve used this food for a long time and this is the second time I have purchase this dog food at this store. I have a food bin that I keep his food in. the food bin doesn’t hold the entire bag. A few days ago I refilled the bin. The last couple days I’ve noticed these moth like bugs and last night I saw these bugs inside his food bin. I took the food bin along with the empty bag back to the store this morning. The owner took the bin outside and dumped it back into the bag. Imagine my concern with I saw these worm like things in the food. I’ll probably never buy this food again. These things happen and it’s not the store’s fault. I’ve read some stories online about worms in Purina dog food. I did offer to pay for half the bag as it’s not their fault there’s bugs. They said no way we will totally give you another type of dog food for free. They also washed out my food bin and carried the dog food to my car. Very nice folks and I’ll continue...

Every time I go I find some wonderful new dog or cat treasure! As a dog trainer I always check out pet food vendors. This is a great store with the closest Volusia County location to offer this many brands, from excellent (Fromm, Red Barn - great deals offered! and more) to some that just have great advertising. Even has a frozen & fresh cooler - WOW! Has to be seriously approved & jump through hoops to be allowed to sell Fromm dog food, one of the few family-owned great products out there (no link to them, no discounts for telling my students about this great product). That says a lot about the great new facility, after moving up the road from their cozy country previous spot. They also carry some of the tough dog toys we recommend in...

I was a bit disappointed with the lack of employees willing to help with carry out. There was more than 1 employee in the store at the time I purchased two big bags of dogfood (glad to see they offer Fromm) two 50 lb bags of poultry food. There are no carts available, so I had to put them in a buggy. Not that easy to get out of a buggy. It would have been great to have help, I think that is part of good customer service. Possibly some flat carts would help if the girls are not willing to help...