ZAI CARGO — Local services in Doral

I am honestly very concerned about the people who send packages with your company. I truly don’t understand how it’s possible that I’ve called repeatedly, only to receive the same response that they don’t know anything about the situation.

I sent a package to Peru, to Mariela Pototsky HUA9913200222, and I’ve spoken numerous times with your agents—some of them polite, others more disrespectful and unpleasant in their service.

I would like to understand WHY my package to Peru is still stuck in customs, especially since I already paid the shipping fee. How is it possible that you have no information about the status of packages during the shipping process?

I don’t understand and I cannot comprehend how such irresponsibility can exist, and please, don’t tell me that it’s a customs issue because, as a shipping company, you should know what’s happening with the package. Why has it been stuck in one location for over 3 weeks?

I have repeatedly told every agent who’s assisted me that this is an important package containing newborn clothes, and yet I still have not received a clear response.

I can see that your reputation is poor, and I just want an answer about MY PACKAGE, for which I paid \

200.00 plus an additional customs fee of \\

I will be filing a formal complaint with the Federal Trade Commission and the Florida Department of Agriculture and Consumer Services. Since no one is taking responsibility for my package, I will pursue...

The worst service I've ever had by sending a package to my hometown. Medellin, which is so close to Florida, even I myself would have gone to leave the package and return. My shipment was made on December 13, I arrived in Medellín on December 24 and this delivery has taken more than two weeks to be made, it is still not delivered at the time I am writing this comment so from what I see it will be delivered for next year; you also communicate with the people in charge of customer service and they are friendly but they do not solve anything or give you answers, on the contrary they lie to you and assure you that it will be delivered that same day, which makes my family lose the Time all day at home waiting to receive but this never happens... very completely disappointed with this company that for the first time I chose for this service, I do not recommend anyone to send here absolutely anything. I definitely stay with UPS or other much more professional and...

Terrible service! I sent a package to Peru on May 3rd (Tracking number: HUA9913200222) and it’s now June 19th — the package still hasn’t been delivered. I’ve been calling every single day, and they still say they don’t have an answer for me.

You can’t offer a service and promise delivery within a maximum of 3 weeks, and then take almost a month and a half. On top of that, they charged extra because customs added a fee — something that should’ve been included in the initial payment, not something they call to charge customers for after.

Honestly, I’ve felt no support whatsoever after trusting this company with my shipment.

The package was sent by Mariela Pototsky to Elizabeth Pototsky and it contained newborn clothes — the baby has already been born, and the package still...