I hadnt grabbed a basket, so my hands were stacked full as I hurriedly approached register 1. Two employees in line with pop and snacks stood back and rushed me ahead of them, giving up their spots even though Im sure they were on a timed break. The male employee grabbed me a basket and helped get off my load, while the female employee said "Come to the counter, I can check you out there real fast." I felt like an actual valued customer. Shopping at big stores lately is so cold, it seems like the employees try to hide instead of coming forward to help. These two folks were so refreshing. I had never thought about doing my minor grocery shopping at Drug Mart, but after this experience, I cant wait to...
Read moreI don't shop at Discount Drug Mart often but when I do I usually find what I need. That said, I decided to try their online photos because Walmart quality has went drastically down hill...HUGE MISTAKE!! I received a phone call from them that half of my photos didn't print and they do not to refunds in store for online photos. You have to send an email to photo support to ask for your refund. I sent the email, got an auto confirmation email that they received it, but have yet to actually hear from someone. Thank goodness I only did a small photo order just to test so I'm not out too much money but how ridiculous to have to send an email to ask for a refund for something their system messed up. Do...
Read moreJust watched a pharmacy staff member scream at an elderly customer. The customer was told her meds would be ready the night before and the customer was told told to come back Saturday which she did. The woman's meds were still not ready. The customer said she was told to come back and the pharmacist went on a tirade about short staffing. The elderly woman was not screaming or arguing as the pharmacist said she was. Very disrespectful. I will be changing my pharmacy after...
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