Pitts Toyota — Local services in Dublin

Good prices but not always honest. Family has purchased four vehicles from them via internet sales. They usually give the best or match the price of all the local dealers (note I have gotten lower prices driving up to Atlanta and the vehicles there had like 5 miles on them). My last purchase, however, was disappointing. Some items were missing from the vehicle (like the cell phone charge kit). After noticing these things missing, contacted them and the were supposed to mail them to me. Weeks passed and they never did. Contacted them and they kept saying they would ship them....never did. Someone I know finally went up there and got these things. That was super lazy on Pitts’ part. I guess once the sale was done, the customer did not matter as much or at all.

Additionally (and this is what pushed me to post this review), I recently installed a cold air intake on my vehicle. It was then than I noticed the stock Panasonic battery was gone and a cheap piece of junk Toyota true-start battery was in its place. That, to me, is shady and dishonest. If the stock battery was bad/discharged/etc and had to be changed for whatever reason, I should have been told. I went through all the booklets and everything and saw nothing mentioning a battery change.

I blame myself for not catching these things on the lot and in the future there will not be a vehicle purchase...

I would give the place 10 stars if I could. I was traveling down I-16 toward Savannah last weekend when my check engine light unexpectedly came on. Fortunately I was close to Dublin and made it to Autozone, who advised me that Potts Toyota was right down the street. Anna in the service dept went above and beyond to help me have the problem corrrectly diagnosed and even consulted with my son who also works for Toyota but was 200 miles away where we live. Together we were able to figure out the best plan to help me get to my destination safely without causing additional damage to my van. Anna is truly a gem, and it is very hard to find someone who goes to these lengths to help their customers in this day and time. The service technician who ran the diagnostics on my van did so very quickly and was very thorough to ensure the correct findings. The assumption had been that the problem was something far worse than it actually was, so his efforts to diagnose the issue correctly saved me from being stuck several hours from home with no car, and from a much more costly repair than necessary. Thanks to Anna and your service team I was able to make it to my destination and enjoy the beach without worrying about my...

I live in Atlanta so I didn't expect to shop for a new Toyota in Dublin, Georgia. But some initial internet research led to 3 - 4 phone calls with dealers across the metro area plus Pitts Toyota. At Pitts, I spoke with Steve Winters. Hands down, he made a strikingly better impression than the Atlanta dealers. That strong first impression was born out through several subsequent conversations (and text messages) as I worked toward my purchase. The simplest description of that first phone call is that I had the sense I could trust him. He was up front about what he could and couldn't do. He was patient with my questions and went to others for information if he didn't have the answer. In the end, he dealt with me as if I were his neighbor. Put differently, he works with you in a way that suggests he wouldn't be afraid to run into you around town after the sale. That's to his credit but it may be helped by the fact that the dealership is rooted in a smaller community. If you're looking for a new Toyota and you're based in Atlanta, it's worth a phone call to Steve. And the distance is not a problem when it comes to buying because there are plenty of local options...