Steve's Ace Home & Garden — Local services in Dubuque

16 MINUTES for a 16 second transaction I visited this store and found my item within 2 minutes of looking, browsed for a few minutes, and then moved to checkout. I was second in line. There was 1 cashier helping someone that was having issues that needed managerial help. The manager came over and soon another second cashier came over to help the person in front of me. The manager helped the first cashier for a few minutes and left. The second cashier started helping the person in front of me and quickly came to an issue where they didn't know how to properly discount an item, a second manager was needed. This second manager came over and helped the second cashier. The first cashier still didn't figure out the problem, and called the first manager back over. By this point I was in line for 10 minutes, without any help, and 2 separate managers walk past me3 separate times without offering any assistance or apologies. The first manager aided the first cashier again, much quicker this time, and left quickly. The second cashier was still checking the person in front of me out, for a SECOND transaction. Luckily this second one was faster. The first cashier was still stuck on whatever the problem was, but this was now past 15 minutes and 2 separate interactions with a manager. I watched the first manager walk past the checkouts without even looking towards the cashier, who was just standing around looking for help. Finally, after 16 minutes of waiting, I was being helped. By this point, I am very frustrated with how much of my time is being wasted given there are less than 5 customers in the entire store, and a total of 3 in checkout. I placed my item on the counter, inserted my card, got my receipt and left. 16 seconds. I waited 16 minutes for a 16 second transaction with 5 people in the store. That. Is. Ridiculous. I don't know if any employees were new, but clearly more training is needed as both needed assistance and managers were not available to help or able to solve the problems efficiently. Self checkouts should be seriously considered because I, like many others, do not enjoy my time being wasted by...

They claim to honor craftsman lifetime warranty. Went to take in a few socket ratchets (the most basic 1/2 and 3/8 ones that came in every single tool kit craftsman sold for atleast a decade) and because craftsman changed the models to more rounder version they wouldn't warranty the socket ratchets. They have the same exact ones, they just look rounder on the edges. I asked the guy that worked there, even if I buy craftsman there and have the receipt but craftsman updates the tool so it no longer is exactly the same they won't warranty it or offer a refund. He said that's correct. I said so basically its not a real lifetime warranty he laughed at me and said that's correct. If this is the type of games they play with lifetime warranty I wouldn't trust anything else from them either. If they are going to claim they cover a lifetime warranty they need to clarify. I bought craftsman there and they told me if I had an issue just bring it back and they would give me a new one. This is NOT true. For a place that overcharges on everything they are bold to scam people over lifetime warranties as well just to get people to buy tools from them. Better off to drive the longer distance and going to an honest store. I live right down the street and won't be going back...

I'm not very happy with the exterior house paint that I bought three years ago. I was told that it would last at least ten years before I would have to paint again however it has faded in color. I was told that it wouldn't fade by your employee and that it was the same quality of Berh paint this was your true royal paint. Now I'm going to have to repaint my house and send more money for 10 gallons of paint. I spoke with the paints department manager and he was very condescending saying that it wasn't done right and that it's my problem. He also stated that the employees that told me it would last aren't working there anymore and that to me is wrong for him to state their business to me. I shop there a lot and I feel like the younger employees are very nice and helpful but for the older employees they need to learn how to treat and speak to customers. I will never buy your name brand products again and that's if I ever decide to shop...