Bull City Inflatables LLC — Local services in Durham

I do not like to leave negative reviews, but I believe that reviews should be fair and unbiased, and as Bull City Inflatables is offering $50 coupons via email for "5 Start Reviews," I will. I'm happy to provide "receipts" as proof of the following transactions and communications.

I ordered the 5-n-1 combo and the pirate ship bounce for my little boy's birthday in August of 2021. Delivery was seamless, and the kids had so much fun. I did not care for the "waterslide" as it was just a regular bouncehouse with a hose attached and I felt that it was unsafe. The slide was very short and had a wall at the end. Kids were slamming into it so fast that I was scared someone was going to break their ankles. But because the service was very good, and the choice of slide was on me, I chose to use BC Inflatables again in 2022 for the next birthday party. Due to my concerns about the safety of the first slide, I chose a completely different inflatable that is meant to be a waterslide. I also rented a cotton candy machine.

In short, the delivery was 30 minutes late, the bounce house was caked in mud and looked terrible, and it was the EXACT SAME 5-n-1 bouncehouse from the previous year that I had specifically not wanted and not ordered. The cotton candy machine was gross, caked with burnt sugar from the last rental. The sugar was a half used in a busted container and the paper cones were crushed in a ziplock bag. It looked so bad that I was embarrassed to set it out at the party. So, my husband spent time at the party trying to hose off the bouncehouse (that I didn't order) to get it presentable and the cotton candy never happened.

When I reached out to the owner after the party to express my disappointment, she offered me a 20% coupon "for next time." I didn't get what I paid for this time. There won't be a next time in a...

We worked with Bull City Inflatables to get three huge and fun inflatables for a neighborhood party of ~400 people. They were very easy to schedule with and were always quick with communications -- a huge bonus with anyone you're hiring for an event! On the day of the event, they were very quick to call and get everyone organized and were actually able to arrive early that morning. During the party we did have a few technical issues that occurred with the inflatables (which, we found out later, were not problems with the inflatables themselves -- they were set up issues related to new staff being on-board our event), some of which we were able to fix ourselves. When we called BCI they were eventually able to send their set up crew back out to our event within the event time to correct the problems we were seeing. After the event, we reached out to the owner about the issues we had seen during the event -- she was extremely professional and courteous in talking to us and in helping us feel like our concerns were heard...

Hired Bull City Inflatables in September to set up a bounce house for my kids birthday party. They were over two hours late. With NO communication whatsoever. I called them. I had FRIENDS call them. No answer. Finally we got ahold of someone and eventually the bounce house got there. But The party ended only 30 minutes after the bounce house was set up. Also they didn’t come pick it up until the next day. Ostensibly to make up for the late arrival. Nope. Not needed, thanks.

They offered to refund me for part of the fee - if you let them set up, Kishia is very firm that you cannot have all your money back. I accepted the offer of partial refund. Three months later I have not seen a dime in refund, or a follow up in any way.

I would never use this company again ever. A friend rented a bounce house from them two weeks later and learned from my mistake about the time frame. Because, yes, they were over an hour...