Command Corporation | Business Security & Fire Systems — Local services in East Granby

My husband and I have worked with John B for years after he and his colleagues installed cameras and an alarm system for us in our home. He was responsive to all our questions and needs over the five years we had a contract with Command. When we needed some guidance obtaining a video of a break-in of my car to submit to the police, John was readily available. The monitoring of the house was user friendly and the company was effective in attending to any alarms. We have since moved and no longer need cameras, but we have contracted again with Command for security monitoring. I highly recommend this company for their reliable, courteous and...

EDITED REVIEW

The owner (?) reached out a few hours after I posted the original review and made the situation right. I am still not very impressed overall, but I give them credit for trying to rectify the issues.

ORIGINAL

Ever since my local alarm company was acquired by Command Corporation, we have had recurring billing issues and poor customer service. Just today I received a bill for February 2021 that has already been paid, but when I called to discuss, nobody answered the phone - as usual. I would recommend that anyone looking for an alarm company to go with a nationally-recognized name such as ADT and avoid Command...

After researching several security firms we chose Command. John B. came out and gave us a thorough evaluation. From the outset, John was polite, professional, and was even there to oversee part of the installation. The system has been highly reliable and easy to use. The support staff from the office to the field techs have been great, there to help answer any questions we've had. We are very pleased with the system and would highly recommend Command to anyone considering a professional...