Wamatek — Local services in Eden Prairie

They may have stellar customer service in store as prior reviews suggest but their online team? Their service is not cutting it. I placed an order for a phone online on June 19th, 2021. I read all the details and was fully aware of their handling time and shipping time. Fast forward to July 1st, - I am located in Chicago, and they are in Minnesota. I still am without product. I could have driven to their store in Minnesota and back and have had the product by now versus the dilemma I'm in currently.

Their website as you are placing the order has you select the shipping options you'd like. All the shipping options listed, per their website, are UPS Ground. I placed the order on the 19th, I did not receive any updates on shipment status. I emailed customer support on June 28th (proof I have more than patient - 11 days after the order was placed). On the 28th I was given a USPS tracking number, not a UPS Ground tracking number. The tracking info showed the item still in preshipment status, that only a label was created and USPS was still waiting to pickup the item.

I was told USPS, apparently with Wamatek only, are experiencing tracking issues and said I would have my item mid week (by the 29th or 30th of June) and if I didn't receive it to give them a call. I have been purposely working from home to catch my mail carrier, to date she has not had a package for me. So I called and left a voicemail early afternoon. I did not hear back and had to call again closer to 5pm and finally got in touch with Whitney. Whitney claimed she was going to call me back and did try calling USPS for an update but "the hold was hideous" and hung up.

It's completely bad business and unprofessional for you to keep telling your customer to wait on an update from USPS. Whatever the fallout between you (Wamatek) and USPS should not be my issue, the customer. That is between you and USPS.

I have said it in this in emails and repeatedly on the phone with Whitney. If you were a professional and competent business you'd "eat your loss" and ship me a new phone over night. I am wiling to even pay for the overnight shipping fee. I am even willing to sign an affidavit that if somehow the original phone appears I would instantly send it back to you

Furthermore, this was shipped as a first class package service per the tracking info from USPS. Meaning the package. if sent out at all, should have been delivered in 1 to 3 business days. The last date shown on the tracking is June 24th.

The package is clearly lost or not sent out at all. Either scenario is not my issue, but yours. I paid for a product and is now on you to make this right by your customer no matter the circumstances.

Anything that has to be investigated through Wamatek and USPS should not pit a paying customer in this limbo, especially when your site explicitly says you ship via UPS Ground and not USPS.

I am constantly told to just wait as they hear back from USPS and offered a $20 gift card that doesn't resolve a single thing.

I'd steer clear from their...

Literally the worst place. My father got my mom a phone on Christmas as a gift. She opened it turned it on immediately as she was excited about a new phone and there was a black dot on the screen which you cannot remove. He had 90 day warranty so the following weekend we went back and the customer service was horrible they switched it out for a different one around the same price (mind it there was scratches all over it) but my mom wasnt being picky so she said it was fine since they didnt have other options the younger kid was the one who attended us he didnt say a word barely could answer our questions without looking at the other worker who then told him what to do we didnt think anything of it as we just wanted to pay the extra charges and leave. We brought the phone to our carrier and were told the phone was not even unlocked it was only for verizon and obviously that was upsetting a couple days later when my dad was able to get a day off work to BACK there again he was told he only had 7 days to bring it back which nobody told us about! If the younger fellow was new he should of atleast been told to let customers know this kind of information but he didnt say anything to us! This time I didnt go with so my dad just left. I called the following Monday asking for the manager and the lady that answered gave me attitude and said she couldnt do anything if it was over 7 days. So if we have an issue for the 3rd time because of your customer service its our fault? Your telling me we are loosing out on $250 and have to keep a phone we cant even use??? She ended up telling me she would help take care of the issue and I specifically told her we would rather have our money back because we cant have a 3rd issue with this company. She said ok well he gets there and tells him the same thing? We waste gas going there and to our carrier because of this. Its a bit much for 2 older folks. His only option was to get ANOTHER phone again and was told he can not be refunded. I just think this a bit unprofessional of everyone and unfair to...

Buyer Beware! When you place your order with Wamatek, you must first set up an account with them. Then you give them your credit card number and place your order. Everything looks fine at first. The surprise comes when you receive an email from Wamatek stating that your order will not be processed until they verify your identity. They require you to send them a scanned image of your photo ID (drivers license, etc.). By this time they have already charged your credit card. I have never had an online vendor ask me to fulfill such a preposterous requirement before. The first thing that runs through my mind is that there is a distinct possibility that Wamatek is phony cell phone store front that is in the business of stealing identity. So I called the store on the telephone multiple times and no one answers because their "mailbox is full". Another red flag. So I contacted my credit card company and talked to the fraud department. They agreed that I should not send Wamatek a scanned image of my photo ID. The bank initiated a fraud case and gave me a reference number, stating that it could take up to 90 days to resolve. Wamatek sent me an email after 7 days saying they cancelled my order for failure to provide a scanned image of my photo ID. So I had to pay my monthly credit card bill that included the Wamatek charge. Now it has been about 6 weeks since Wamatek cancelled my order (7 weeks since I placed my order) and they still have not issued a credit to my credit card.

26Aug22 update: Wamatek's "boiler plate" response (dated 25Aug2022 - see below) does not addresses my concerns about identity theft. Wamatek's response also does not explain why they charged by credit card after they cancelled my order. Wamatek still has not issued a refund for goods they never delivered. It has now been more than 3 months. Wamatek cancelled my order. They charged my credit card and never delivered the merchandise that I ordered. No refund to date. They still won't respond to numerous attempts I have made to contact them. And they say...