Advanced Micro Distribution Channels — Local services in Edison

Took my iMac to AMDC, Alan is a nice guy and knows what he's talking about. I dropped my computer off for a diagnostic due to kernel panic and the computer shutting down. The diagnosis was bad aftermarket RAM and a hard drive on it's way out. However my computer "worked" before I dropped it off. I decided not to have service done ($175), a new hard drive ($100) and new RAM ($100) on an old iMac. My issue is that when I got the computer home and replaced the RAM Memory with the OEM Apple version it would not turn on. I called and the first thing I heard was how they didn't make a dime off the diagnosis and that they gave me the list of problems. They were obviously able to get the computer on when they received it, didn't check to see if it operated as it did before I dropped it off... then leaving me with a problem when I got it home.

Their remedy after calling back was to take it somewhere else and best not to use them. I'm sure they are busy, don't have time to re-diagnose something for "free"... but i'm most annoyed about them not checking the computer functionality before giving it back to me and i'm worse off than I was before taking it there. Also would have helped rather than just handing me my free-service computer back to me, to actually show me the difference by either putting new RAM in the computer or something to convince me of the problem.

I also asked for a receipt of the service and the diagnosis of what was wrong with the computer when I got my computer back. Alan refused to give me a receipt documenting what was wrong and that he would only do so if I had PAID for the service. This worries me and shows that they wouldn't put the issues into writing. If you take a car to a mechanic, they diagnose what is wrong they would gladly put it in writing and give you a quote. This place would not do that which is common courtesy and normal business practice.

Would not go back... best bet is to get a new computer and deal with apple/microsoft directly under a warranty so I don't have to deal with 3rd party services.

I'm sure they do a great job if you pay for something to be fixed, that's how you stay in business. But wasn't thrilled with their for free diagnostic and how I received...

i have used the services of Advanced Micro Distribution Channels serveral times for various devices over the last few years. Alan and his staff have ALWAYS provided me with outstanding & timely service. They practically rebuilt my 6 year Macbook Pro which gave me another 4 years good years from it.

Recently the hard drive failed and AMDC replaced it. But then 2 months later, (right at the start of the pandemic), the logic board crashed. I was desparate as i had to start working from home. Alan told me to bring computer and he was able to look at it that same day!

Alan said it may not be worth investing more $$ into a10 year old machine. He told me he could fix it, but was honest to say that machine could last for another year or two as software has already surpassed my hardware. The other choice, if my budget allowed, was to cut my losses and buy a new machine.

If i opted to purchase a new machinek and the hardrive was brand new, he offered to give me a full refund for the cost of the hardrive, including labor. He would wipe the hardrive clean and take it back before we tossed out the old computer.

I was floored by the offer. Who offers refunds of services/repairs rendered, especially at the height of a pandemic where business are closing right and left ? He had nothing to profit from me going to purchase a new machine.

Yet, maybe he did......he has won my loyality. Alan is one of the most capable, honest, honorable and ethical businessmen i have ever met. You will not be sorry...

The service I received from Advanced Micro Distribution Channels was amazing, perfect. I rarely leave reviews but felt I had to because of how wonderful this business was. I accidentally spilled coffee on my MacBook Pro and went into complete panic mode. My worst fear. My MacBook Pro is my lifeline for business and personal use. I emailed AMDC and within minutes Alan emailed me back and told me to bring my Mac in asap even though they were booked solid. He said he would take it asap bc liquid damage cannot wait. Long story short, Alan cleaned and fixed my MAC in less than 48 hours. He was able to save it. He also explained to me that my battery had been recalled by Apple and was able to help me replace that. Alan was beyond kind, helpful, and so knowledgeable with his work. I gave him my Mac on a Thursday and he offered to work overtime on Friday if he had to get it back to me before the weekend, which he did not have to do. My Mac was ready by Friday morning. The business also has wonderful COVID precautions in place for when entering. They wear masks, gloves, wrapped pens for you to use and take home. Alan and his business are beyond great, truly amazing experience and the price absolutely cannot be beat. Thank you to Alan and his...