Contacted them as the only name (importer) on a pair of recliners purchased years ago from an unknown vendor; no manufacturer, make or model number available. Matt politely explained that he had no way to provide parts even if we knew the manufacturer, make and model. He suggested taking a picture and running it through Google Lens, and then confirming the dimensions of the spring. Within 5 minutes of hanging up, I had ordered the exact pair of springs with plastic covered ends just like the originals from Amazon for $5 free shipping! A sincere thank you to Matt for excellent customer service for someone who hadn't even purchased from his company! He could have just said he couldn't help, but went above and beyond to do so. Good customer service has become scarce, nice to know it still exists!...
Ā Ā Ā Read moreI purchased a sectional from a local furniture store. It was a poundex brand distributed by Boss Furniture. I had a few questions about the sectional and the store manager was able to get Matt the owner on the phone while I was there in the store. He is super nice and professional. Answered all my questions and help to make my purchase quick and easy. I could not have asked for more. Great job...
Ā Ā Ā Read moreGreat furniture, excellent prices, and some of the best customer service Iāve dealt with in my professional career. This company stands by everything that they sell. Iāve been working with Matt and the team for a little over two years now and Iāve had nothing but great experiences. Boss furniture is one of the best wholesalers in the state and if you haven't worked with them yet, I highly recommend...
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