Brookside Quiltworks — Local services in Egremont

I have shopped here quite a few times and even took a class. I also have had my machine serviced here a few times. The owners are typically very helpful. I was given a gift certificate for 100 dollars. I went in to have machine serviced and bought some things, showed them my gift cert but what I bought was 7 dollars so I just paid for it with cash and figured I would save the gift cert for when I could go all out. I dropped the gift card at some point, the last time I saw it in a 10 hour span was at the quilt shop. I emailed the owners asking if there was any way they could replace it, even for partial credit, and they flat out said no. They said there was no way they could tell if any of it had been used, even though they literally saw the paper was still valid for 100 dollars hours earlier. While I do take blame for losing the cert, I find it VERY hard to believe they have no tracking system of these cards where they can tell whats been used/sold/whatever. I love to support local small business, especially fabric shops, but my business has been given to other stores since then. I typically find the quilting community to be so kind and honest, but this seemed like they stole 100 dollars from me and my husband who gave...

We entered as tourists, were warmly welcomed, and marveled at the impeccable and artistic organization of the owner's shop. We enjoyed exploring the possibilities her shop offered--from fabric selection to quilts, table runners, wall-hanging for purchase, to classes offered, machines repaired, and new ones for sale. But the endearing quality of this shop is the shop's owner. She was busy with the local "Shop Hop"--a new idea for us, but easily gave everyone her full attention with grace. I found a perfect present for a friend, and purchased a few fabrics for Thanksgiving table runners while my sister enjoyed chatting "teaching" with the owner's husband. Thank you for an...

The shop owner was absolutely both helpful and wonderful. I had gone in as a tourist just to browse and four or five hours later came away with a gem of a quilt and the makings for another design. She had the patience of a saint with my artistic daughter who carefully mixed and matched a vast variety of fabrics for the quilt s she will inherit. So not only do they sell a truly remarkable selection of hand-made quilts at very reasonable prices, but all the makings if you are so inclined. What a...