ROUTE 66 ACE HARDWARE — Local services in El Reno

TLDR- Employee told me, "Have the day you deserve." That tells you what you need to know.

Story: Website says 'in stock'. I can't find. Ask employees. Yeah, we're out of those (don't even bother checking), the inventory is wrong. I ask: If you know you're out, why not correct your inventory so folks don't make a trip for something you know you don't have. Emp: We don't have any control over that. You should have called before you came. Me: Seems it would be more simple to correct the inventory. Employee. You have the day you deserve. Me: (biting my tongue and taking a deep breath). If you can't correct inventory, I'm willing to bet your manager can. The problem is that you know you don't have any hydrants. By your response when I asked, you also know that your inventory is incorrect. But it's my fault that I made a trip and I should have called to verify your inventory. If you have all that time available to run around checking inventory, surely you can find time to find the person who's responsible for correcting your inventory when you discover it is wrong? Thereby making all that additional labor unnecessary? I don't know if this store needs new employees or new management but I DO know there is a problem that needs to be addressed. If I'm the problem, it has already been...

Many thanks to Alex McAfee the Owner & Manager of Ace Hardware in El Reno OK for all of his help during my recent purchase of a Traeger pellet grill. Customer service during this process was extraordinary! I highly recommend this business for all of your needs. Alex has a beautiful new store that is very well stocked & I promise that he will go out of his way to make sure that you are happy with each & every transaction. Thank you once again Alex for your kindness & exemplary way that you choose to run your business. It is a rarity these...

I was needing some tools and stuff to get a job done in a time frame was told my stuff would be in on a certain day and was told most definitely on Friday called them and went to store and was told sorry for your bad luck was told the owner of the store was tired of looking for it maybe Saturday he would look again and I already paid in full for this stuff. The help up front is always just playing around with each other and not helping customers. This is the last time I walk in this store it does not seem like they care about there...