Walgreens — Local services in Elburn

Poor customer service. Had a death in the family and were gathering photos for a memorial that needed to be printed but their system was down; they never notified us until we came in 3 hours later to pick them up only to be told this was not possible. When calling to cancel order to make sure we wouldn’t be charged, staff was rude and had an attitude with us. We explained the situation and she still continued with an attitude and was rude regarding our loss. This has been the worst experience I have had at this walgreens before; the complete dismissal of our loss and continued rude behavior and trying to get us off the phone was such a blatant sign of disrespect especially when in mourning. Disgusting behavior by this employee and...

I just witnessed a customer unnecessarily berate the manager Jamie and the other employee working, and Jamie handled the situation with professionalism and grace. She tried to offer the customer a discount and rewards cash which he very rudely declined. The customers wife was waiting in line with him as well and was clearly in distress from how he was treating the employees. When it became clear that the customer was unreasonable and just wanted to be angry she completed his transaction as quickly as possible and maintained a professional demeanor. Afterwards when ringing me up she apologized for the scene the customer made which was not necessary at all. It was a shame to see such good people being...

I've never experienced anything quite like this. Trying to load money on my CashApp turned into a full-blown interrogation. This cash register guy acted like a detective on a conspiracy case, digging into personal details like he was auditioning for a spy movie. Even after explaining everything, I had to involve a manager. My mom joked he must be in training lol, but he insisted he wasn’t. Honestly… I’m still not sure I believe him. Weirdest, most unreasonably paranoid behavior I’ve ever seen from a store employee. 10/10 would not recommend. And seriously, if doing your job makes you this uncomfortable, maybe get a...