I stopped in because I had a check engine light on and needed wipers. It was surprisingly a great experience thanks to Evan. He scanned my car for check engine light and then read the scan to me and the recommended part. But he also explained in detail what the part was and how it works to the point where I understood it. He is passionate about his job which now days is great to see. Now with the wipers he looked them up and gave me the options for my car and I bought the Bosch ones but he recommended that I get these rainex wipes for 1.99 after explaining to me what the do. I waited till it was dry and put the stuff on and OMG! 2 bucks made such a difference! It was exactly as he explained it to me. Evan is such a positive person there you can tell the second you walk in the door he greats you with a happy to help attitude. He’s a keeper. Thank...
Read moreI had an excellent experience at the AutoZone in Elburn thanks to Bobby Patrick. My car kept dying and I suspected a battery issue. Bobby ran a thorough test, confirmed that the battery was bad, and then went above and beyond by helping me replace it on the spot.
Not only did he install the new battery, but he also took the extra time to add a shim on the terminal to ensure the best possible connection. What really stood out was how he interacted with my 11-year-old son, who was fascinated by the process. Bobby was patient, friendly, and explained what he was doing in a way that made my son feel included.
This kind of customer service is rare these days. AutoZone is fortunate to have someone like Bobby representing their store. I highly recommend...
Read moreStuff on your car needs to be fixed sometimes, if you own a vehicle there’s no way around it and as a girl who knows nothing about cars or how to fix things it can be a little intimidating walking into an autozone. I found which isle I needed to be in just fine and the books they have hanging around were there but all I saw was a series of numbers. Thankfully Aiden L. Came to my rescue and helped me find the best of best that would fit my car and even went above and beyond to make sure I got everything fixed and secure before I left the parking lot. Because of Aiden’s help I no longer have to worry about walking into an autozone. This experience was one small step for me and a giant leap for girls who know...
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