Andrew Douglas Jewelers — Local services in Elizabethtown

This WOULD be a 5 start review if it wasn't for the 2 ladies that were working there today. Andrew and Nikki were absolutely amazing when a friend and I went there the first time.(Andrew and Nikki were not who we dealt with today) So, we were really looking forward to our trip out there today. Unfortunately that's not what we experienced when we went in earlier. When we arrived, we weren't even greeted when we walked in (this is a small jeweler, so they couldn't have missed us). We were not acknowledged until we both went up to the counter so they would see us. Then, we told the employee that we had some things we wanted to try to sell. She just took my items without saying much of anything and went through them, also without explaining to me what was what or explaining anything with me, which was done thoroughly the last time we went. Additionally, while we were waiting, another customer came in and was instantly greeted and talked to much better than we were. By the time she was done and could tell me how much she would buy my items for we realized that both women didn't think too highly of us and seemed like they didn't wanna be bothered to help us. SO, to recap, we were not greeted, looked down on and weren't even talked to the same as another customer! Will not be going back unless Andrew or Nikki...

I had the privilege of working with Andrew in designing my girlfriend's engagement ring. He was very personable and willing to do whatever it took in order to get the ring just right. I was once a naive guy going in to look at rings, however after showing Andrew a few pictures of what the gf wanted out of an engagement ring, he perfectly conceptualized the ring and made it a reality for me. Unfortunately this all happened during COVID, but Andrew maintained constant communication throughout the whole process that kept me informed on what was going on. He took the time to explain the 5 C's of diamonds to me before I made my selection for the setting. In the end, my gf said it was the perfect ring and was almost exactly like the pictures she had saved on her phone! I've said nothing but great things about him to her (after she said yes of course), so we will most likely be returning to pick out the wedding bands at his store in the future! As a young adult guy who has never jewelry shopped before, Andrew was wonderful and was able to design a perfect ring that stayed within my budget. I highly recommend him for his services as a jeweler. I did interact with a few of the other employees there as well and they were all very friendly and...

After losing my engagement ring and needing to choose a replacement, I was referred to Andrew Douglas Jewelers through a mutual acquaintance. I cannot say enough good things about my experience. Andrew used amazing software to literally create what I wanted and this software was not generic...it was Hollywood worthy and impressive! He then found a setting that was exactly like what we had created together. Andrew was professional, patient, responsive and honest. I felt very comfortable working with him and was thankful I had been referred to his store. He is VERY knowledgeable about his business and he will work very hard for you to make sure you get exactly what you want. I intend to use Andrew Douglas Jewelers for my...