Pepper's Hardin County Milling — Local services in Elizabethtown

This business is sorry but they won’t admit they’re sorry when they make a mistake. Instead they like to blame the problem on the customer. This small business treats you like a corporation would, as though you’re a number and as though your business is not important. I supplemental feed deer year round so I spend a lot of money on deer feed. Not once has a custom order been filled by this business correctly. The 1st time they messed up, they were supposed to have an order completed on a certain date and time and they hadn’t even started to fill the order when I went to pick it up. The 2nd time they mistakenly mixed cottonseed hulls in deer feed, which cottonseed can temporarily make bucks sterile. If you have livestock I wouldn’t use this place because yours may end up sick or dead from their careless mistakes. The 3rd time I picked up a custom order and they gave me one bag that had approximately 20 lbs of feed in a 50 pound bag. This 4th and final time I gave them an entire week to complete a custom order. I went to pick it up and none of the bags had been mixed, as I had asked for during ordering. I ended up making a 40 minute round-trip there today for no reason as it turned out. After returning home, I called and spoke to Matthew, the guy who took my order a week ago, and he blamed the mistake on me saying I didn’t say I want I wanted it mixed. I said the word mix several times during the ordering process. The problem is he didn’t listen. During the call, I asked if he would give me a deal for my pointless 40 minute round trip and he told me he should charge me more since I wanted the feed mixed. I told him I would return for a refund and write a review. His response, “Okay. Perfect!” You see, even a customer that had planned on buying 3 pallets of feed per month is not important to them. I’m generally a loyal customer and support small businesses as I run one myself, but they have made mistakes on 4/4 chances and each time they made poor excuses and blaming a mistake on a customer is the biggest mistake of all.

Returned to the store to get a refund and not one apology from the guy that messed up the order or from the girl refunding the money. This place has an ego problem and a customer...

We stumbled across Pepper's Milling via a friend. We were spending so much money on feed for our feed elsewhere and Pepper's makes it SOOOOOO EASY to customize, order and pick up feed! Whenever I have feel the need to alter our ration it's never a big deal! We have Really appreciated Pepper's and tell everyone about the value and savings we receive by using...

By far the best feed store I’ve ever dealt with hands down! They are professional, personal, and incomparably accommodating. The staff takes time to explain products and give an educated suggestion on feeds to best suit your needs. They are cost effective and an absolute pleasure to deal with. I won’t take my business...