Walter's Electric, Plumbing, Heating & AC — Local services in Ellsworth

Beware! All past interactions with Walter’s have been pleasant until today. They installed my entire system about 10 years ago. When the original thermostat failed 14 months ago they installed another very nice communicating thermostat at a cost well over $1,000. It wasn’t working today so I called the installer hoping it would be covered under warranty. I felt the representative was snarky and rude. I was told they can send a technician out but I will pay labor from the time they leave the shop at over $100/hr until they arrive back at the shop because the 5-year warranty does not cover labor. I understand they need to be compensated for their time. I called another Lennox dealer who was very kind and knowledgeable and promptly walked me through resetting the unit over the phone and in under three minutes it was working. There was no cost to me. I wish I would have had the other dealer install my entire system...

Had to have prep-work done for fiber-optics, my cable company was going to do it for $100, but because of COVID they stopped doing it and instead recommended places they said could do it for a price that was similar. Had Walter’s come in and do it, was here for maybe 45 mins. Get the bill almost 2 months later, $350... my cable company was even shocked at how expensive it was, when the materials used for the prep-work costs about $20. When I called to ask about the bill, they said it’s $90 an hour (so if you’re here for less than an hour, how is it 350?) an absolute rip off....

Called to have someone come out and look at our water heater. He spent 5 minutes looking at it and told us we needed a brand new one for $1200, despite it only being about 7 years old. I called elsewhere for a second opinion and they diagnosed it over the phone as a heating element. Got it fixed by the second place for $125. Not sure if W.E. is just terrible at their job or scammers but don't recommend...