Subway — Restaurant in Ellsworth

Normally this place is okay at best but not today. If you want subway go to the River Falls locations.

When making both my sandwiches I had to tell them how to make it. Plus they didn't ask me if I wanted my second sandwich toasted and they also forgot the bacon. I had to remind them to do both. Though after five times of telling them then the second worker had said "Well I didn't do it so it's not my fault." to which I said that I wasn't blaming him. I just wanted the mistake corrected, and I was not being belligerent or uncooperative. I spoke calmly and precisely.

The mistakes were corrected but they did skimp out on any sauce on my sandwich. But I just dealt with it because I didn't wanna deal with it anymore. (I have anxiety/mild autism so awkward situations squick me out.)

You guys either need to train your staff better or get someone who knows what they're doing. Bc if they get that confused and flustered with just three customers- they probably shouldn't be working there. And that's with two employees mind you.

Oof- Yeah go to River Falls. Better customer service. They're more personal with their customers when they come in. Even going as far as to ask how their day is. Plus much better food and they actually give you what you ask for- and major perk is they know what they're doing. And you don't have to do their...

So I like the owners here, good people, so I'm hoping it's a mistake. But more than once, actually more than twice- I've gotten over charged. Maybe it's changed, but you used to get two cookies with a "meal". The first time I only received one with my meal, so the next time I went in and said " the meal comes with two right?" And she says yeah, but I asked for a receipt, and I got charged for an extra cookie. The second time my husband got cookies, and I got chips, I got charged for an extra bag of chips.- the last time, I got the meal with a XL soda and cookies. I got charged for chips and a cookie. I have no idea what going on. And normally, I would go in and dispute this and talk to them, but they are always so busy at lunch, and I don't have the time to mess around. But the owners never there when I get done with work. The owners are there when this has happened, but they are never running the register. I get it that accidents happen. But stuff is expensive nowadays. And after a few times happening- starts to not feel so accidental. Maybe employees need to be trained on the...

We eat here often, and for the most part the food is good, and service is fine. The last time we ordered online, we ordered 4 foot long subs and 3 6” subs. When we got in, everything was bagged and ready to go. We should have checked before we left (our mistake), when we got home, we saw that we only received 1 foot long and the rest 6”. Also missing the added avocado on most of the sandwiches. Now, I wouldn’t complain normally, but that is close to $20 worth of food we didn’t receive. I tried contacting both via phone and subway support, but never once heard a response or was offered to make the issue right. To me, that is very poor customer service. I understand human error, just make it right....