Black Forest Decor Warehouse — Local services in Enid

I recently ordered the Aspen Woods Bears Wall Clock from Black Forest Décor, and while the clock itself is beautiful, it unfortunately arrived damaged. I reached out to customer service, and I have to say the experience exceeded every expectation.

Michelle responded with such kindness and professionalism. She immediately placed a replacement order at no charge, reassured me that I didn’t need to go through the hassle of returning the damaged item, and made the entire process stress-free. Her quick action and thoughtful communication turned what could have been a frustrating situation into an example of outstanding customer service.

It’s rare these days to find a company that handles issues this smoothly, and it speaks volumes about Black Forest Décor’s commitment to their customers. Thank you, Michelle, for your prompt help and genuine care—I’ll absolutely continue shopping with Black Forest Décor knowing they stand behind their products and treat their customers so...

Michelle in customer service is a God send. I'm not the easiest customer to deal with, but you wouldn't know it by the way they treat me. I have made mistakes when ordering and they made the process unbelievably easy for me. When I say mistakes I mean "many mistakes". I couldn't say enough kind things about Michelle's customer service. This place deserves all five stars and more. The quality of the products coupled with the excellent service will keep me...

This is a warehouse and processing center. Not a retail store. We went here to return an item after calling to see if it was possible to drop the item off. At first the friendly employee said it wasn't allowed but after explaining that we had called ahead, she allowed us to return the merchandise. I wouldn't try it again because they don't like to do that. I only gave it 3 stars since there was no way for me to judge how good it is, but the employee...