Flick Bros. Electric Inc. — Local services in Espy

I purchased an Electrolux washer from Flick Brothers because I heard that they took care of their customers when their appliances needed servicing. It was also an added bonus that I got a discount for paying cash.

At the end of January 2020, my washer began throwing an E11 code when I ran the 'clean washer cycle'.

I called Flicks on 02/05/20 and left a message but received no call back. I called again on 02/07/20 and spoke with someone in the service department who said they would call the manufacturer and get back to me. On 02/11/20 I called again because I had not heard anything back and I was told they would pass the message on. On 02/18/20 I had to call again and leave a message because no one would return my previous phone calls. On 02/21/20 I called yet again with no response. On 02/25/20 I called and was told that they would send someone out on Thursday (02/27). On 02/27/20 a technician finally came out and attempted to fix the washer. They claimed to have replaced a part and reported it was fixed but when I tried to run the 'clean washer' cycle after they left, it was not fixed. On 03/02/20 I called to report that the issue was not fixed and left a message with a female that it was still throwing the E11 code. On 03/19/20 I called again because I had not heard anything back. The female checked with the service guy and told me 'he will probably come out next week'.

As of this posting, I have still not received a return phone call.

This is by far one of the WORST customer service experiences I have had. Phone calls do not get returned. It took me 6 phone calls to get them to come to the house to service the washer, which was never actually fixed. I had to hire another person to fix the washer.

Bottom line, if you want to pay cash and not expect any customer service after the sale, call Flicks.

If you are like me, and customer service after the sale is important to you, stay away from Flicks. I would have paid more money in a heartbeat from someone who would stand behind...

Since Flick Bros is apparently the nearest Eureka retailer (more than an hour from our home) we had to drive there for repairs to a vacuum cleaner that was still under warranty. An employee we spoke to on the phone beforehand said it would take 2-3 days to repair. But upon arrival, the employee behind the desk was extremely rude and ignorant when we brought it inside. Left it with them anyway since we had driven so far, but received no receipt, confirmation number, etc... Waited an entire week with no word, so I called to see what was taking so long; I was told they needed to order parts (why weren't they ordered yet?)... Waited a 2nd week then called again; was told the vacuum couldn't be fixed, therefore Eureka was sending us a replacement model. When I inquired about Eureka sending the new vacuum directly to our address (to save the driving time & the hassle of dealing with Flick Bros again) they failed or refused to contact Eureka, and instead had it delivered to their store... After the 3rd week had passed, I called yet again, and found out that our new vacuum had arrived 4 days earlier, but no one bothered to call and let us know. Had to drive 2+ hours there & back again just to pick it up. Once again, the employee seemed like he couldn't be bothered by assisting us. One of the worst customer service experiences of my life! I will never do business with them again, for any...

I was having problems with my washing machine and since I had bought it at Flick Brothers I called them to come and repair it after one week of them not getting back to me. I called again and told him the issue with the washing machine a couple days later a repair man showed up. He checked it out and said he had to order the part. It should be in in a week or sooner well after another week and a half of not hearing from them, my husband went up to talk to them. They checked to see if the part came in yet and surprise surprise it came in a couple days ago . They said when they get a couple more repairs in my area they would come and fix my washer. I’m not sure just what my husband said to them, but the following day the repairman showed up and fix my washer.. I have no problems with the repair man. He knew what he was doing. My problem is with Flick themselves how they can’t return phone calls, they don’t even let you know when your part comes in and will fix your appliance when they get more calls for your area. When the part came in, they should have come right out and fix the worship. I was already without a washer for almost a month. I had bought the washer and dryer a refrigerator and an upright freezer from them in the past . I will never do business...