Cake Bar (by Gate D3) — Local services in Euless

This review is intended for the owner of this business. I purchased slices of your cakes originally from one of your brick and mortar store fronts and was very satisfied with the product and services. However, my experience at your airport location pales incomparison. The 1 star rating is due to the terrible attitude and customer service received from your airport staff member (Black man darker complexion with a medium sized afro) staff like him can affect your brand negatively. Issue- Lack knowledge of Product. When I asked the cashier/sales person what flavor were the whole cakes in the display case. The response " I don't know you tell me" Issue rude and dismissive - When I stated I wanted to purchase a particular slice of cake instead of coming to assist or see what I wanted. The response "orders are placed over here at the register sarcastically. Issue I just don't care attitude - Asked which was a favorite among customers. The response...

There was nothing wrong with the food I purchased, but the customer service was extremely disappointing. The man who attended to me was very rude for no reason. I was polite when I asked a question, but he responded with an attitude. To make matters worse, he was sitting down and talking on the phone (at least, that’s what I presume) when I approached. He didn’t even acknowledge me at first. When he finally did, he pointed his phone in my direction—as if to show the person on the other end who was standing there. It was a very uncomfortable and unprofessional experience. The whole exchange felt strange and left a bad impression. Please address this issue—this kind of behavior is...

Coming to work so early in the morning I usually go to McDonald’s or somewhere else to get breakfast. Usually employees who work at the airport get a discount, which I did not receive and it took me so long to receive my croissant that I walked away even though I paid for it. Some workers there are pretty quick, while others have all the time in the world. Keep in mind passengers have flights to catch and employees have certain times for break. I had to go somewhere else to get...