Rent-A-Center — Local services in Ewing Township

I do not think I can express in words how this is the most unprofessional business I have ever encountered. I had my couch delivered in March of 2023 right before my daughter was born. The 2 gentleman that delivered my couch are the only positive I can say that I have had with RAC. They were polite and acknowledged right away that the couch they were delivering had damage and that they’d have it addressed with a manager. We went past due $90 (our payments were every two weeks) I have three children under the age of 7, and whoever they sent to my house about my $90 owed scared my children so bad by his knocking continuously on the door harder than I can even explain. I answered the door and explained the situation, while holding my hysterically crying toddler, all while the man was screaming throwing his hands in my face. I shut the door as we were all scared in the house and he continued to bang on my door as hard as he could, I ended up calling the store where Denard calmed me down and apologized. I explained to Denard that I will never let someone speak to me that way and also brought up for the 10th time that my damaged furniture still had not been fixed. He said someone would call me to have it fixed. Now if I hadn’t already paid thousands of dollars toward my couch I would’ve just thrown the couch out the door to make sure I never had to deal with someone treating me and my children the way they did that day. Fast forward to today, my payments are now weekly and we had to update our payment information for the $36 payment with tax and protection we had to pay $45 that we had missed that was due two days ago. Once again, I’m home with my three children, my 1 year old was sleeping on me sick, so I didn’t answer the door when an employee was once again banging on my door continuously as hard as possible. I finally got up with the baby and my shirt half off to answer the door because it was scaring my 4 year old. I explained to him I was sitting with my sick child and they show up at my house banging uncontrollably and won’t stop until I update my payment method, but still have yet to address the fact that my couch is still damaged with no one worried about fixing it but I am expected to allow the harassment because I owe them $45. I then called the store and the manager told me she would not address having the couch fixed until I made the payment. She also stated the employee would not stop knocking or move his truck until the payment was made. She said they’re allowed to continuously bang if they see someone is home, he came up to the window where my 4 yr old was standing, so the manager stated the banging was allowed because my toddler in the window showed that someone was home. She also told me the reason she was aggressively yelling at me on the phone was because I had an attitude. I was a manager for over 15 yrs, and I would not dare speak to any customer the way she did to me today. I got off the phone with her after she told me the employee would continue knocking and would not move the truck, and she did not want to call the police but that would be her next step today. I told her I would make a payment today when I could and again told her about my sick child, she then told me she’s a Mom of four and that if she can make time right then to do it then I should be able to to. Again, not professional to compare our abilities as a Mom. I got off the phone and sent a text to my husband to ask him to update the payment method for me since my daughter was sick and I was unable to do so. I called her back a few min. later and the manager said she was addressing the damaged item and after I made a payment she’d work on ordering a new couch for me, I told her my husband had already went on and made the payment. I do appreciate her acting on the damaged furniture, but I would rather give the couch back then be treated the way I have been at this point. Again besides Denard and the other polite gentlemen that delivered my couch, I have been horrified with how I’ve been treated by anyone else...

I have rented with Rent-A-Center in the past with no problem there is a female in there who used to be a regular worker claiming she is the store manager now I hope to God that this is not true horrible customer service she lacks basic etiquette and customer service you can't get any lower than bottom of the barrel than this if she doesn't personally like you for own personal reasons she will deny you service even if you have always been a. Good Customer and come back to rent she does not go by the book she goes by what she wants to do somebody should be checking up that is a higher up on how things are being done at the store there is a lot of unethical things going on that needs to be supervised by a real professional manager who knows how to talk to customers and knows how to deal with customer service she told me she was denying me because I made a complaint about her Behavior she also will lie and say she will not rent because of your payment history even if you paid off the item I noticed another complaint that said she was ghetto honestly ghetto is not the word because I've seen ghetto people handle customers way better than this she is under qualified young minded and wants to argue and curse CUSTOMERS OUT LIKE REALLY IS ALL THAT EVEN NESSSICERY instead of coming up with reasonable solutions and responses when it comes to handling the customers I AM BEGGING SOMEONE TO CHECK ON THIS STORE AND HANDLE HER APPROPRIATELY THIS REALLY NEEDS TO STOP I HAVE NEVER SEEN A STORE MANAGER ACT IN THIS WAY AND IT BE OK. ITS HARD TO GET IN TOUCH WITH DISTRICT MANAGER DOES NOT ANSWER COMPLAINT BUT THIS NEEDS TO BE...

For a fee I reserved a gaming computer online. When I called the store I was told the computer was not available. I was actually outside and asked RON if there was any computers on display for me to look at. I was told yes. I went in the store and there was not 1 computer on display. Ron started to lookup computers and starting reading off computer model numbers to me. At that time I asked for the reservation fee to be refunded. RON stated (my refund) was the least of his concerns. I told him it was a concern of mine because RAC doesn't have what I need. (I was at the Ewing Store) and was told no RAC has a gaming desktop computer. I went to RAC on Friday 06/18/2021....here it is Tuesday 06/22/2021 and still no refund. I called yesterday and spoke with a rep who said I was refunded yet I was not. Now I have to call my bank and dispute the charge. In a sense my money was stolen and yes it's 6 dollars but it's my 6 dollars I don't have to give. If I had money like that I wouldn't be shopping at RAC now would I? Should have...