Verizon — Local services in Fairmont

On my first visit I had the best experience I've ever had at a phone store. Danny was exceedingly helpful and spent over an hour going through options with me and helping me get everything ready for swapping multiple lines from another carrier onto an existing account. He made sure I knew everything I needed to do to get this working. He told me to come back in to order the phones once I'd decided which ones I wanted (they weren't ones the store keeps instock).

Well I just went in today to do that and Danny wasn't there, but the manager was. I told the manager the situation and that I wanted to order the phones. The very first thing he tells me is that his employee did something wrong and he'd be writing him up!?!

Why would you tell a customer this? Especially a customer that had just been telling you how amazing your employee was. The second thing he told me was that he was off the clock and leaving, pawning me off on another employee, an employee who said she didn't know how to order the phones. From there the manager (I believe his name was Micheal) had a very serious attitude with me and with his employee.

Admittedly I was getting upset, having someone speak in such a condescending and nasty manner upsets me. We were having issues getting into my account and he was getting very impatient. I did lose my temper when he starting rolling his eyes at me. I told him I would be going somewhere else to get my phones and that he was very rude. I didn't yell, I didn't raise my voice or cuss or threaten or anything, although my tone of voice likely showed how angry I was. In response to me saying I'd be getting my phones elsewhere he said "good and don't come back"

The whole interaction was extremely weird and uncomfortable. I feel so bad for that man's employees. I've worked in a cell phone store before, I know how rough it can be, and always try to be a nice customer, but telling a customer you're going to discipline an employee for being helpful, and then have an attitude because another employee didn't know the answer to a question so you have to stay late just isn't...

You definitely should think twice before you go here. The two gentlemen working make you feel like you are bothering them by being there. The one guy will not give you his attention if there is any other women in the store that he would rather wait on. The other gentleman doesn't tell you but he took the liberty of adding a $17 a month insurance plan to your bill until you question the amount that your bill will be. He insists that you must have the insurance even though my credit card gives me the benefit of phone insurance for no additional cost. Why should I pay for something I already have? He was very persistent and told me I was already getting $1,000 off my phone with my trade in so $17 a month is basically nothing to add to the $22 phone payment I would have. Sorry but I don't need anyone to tell me how to spend my money. Just a totally bad experience and I certainly would not recommend them to anybody. I hope they are enjoying my $50 restocking fee that they never once mentioned to me. But that $50 probably saved me a lot of money and hassle. For now I will stick with AT&T until I can get to a Verizon corporate store to deal with somebody more professional than...

Doesn't care about their customers or their employees. Businesses like this just want your money and as much as they can get of it. I personally managed the store for almost 4 years with little help, ask any of my regular customers. The reps are told to mislead you and lie about what Verizon includes and I was even told not offer more affordable alternatives and pretend they don't exist. Upper management says you're family but then act like they don't trust you, like you're disposable if you dont hit a goal. I hit a majority of my goals, did my job 110%, worked overtime when they were short staffed and they let the new sales men who they hired cussed me like a dog and refused to support me in my role as manager. They couldn't even get decent chairs for staff or customers and we had to bring in our own seats. I'm writing this because those customers deserve to know why I am no...