Complexity: A Puzzling Adventure — Local services in Farmington

Took my fiance here for something fun to do on her birthday. We had never done any type of puzzle room before and had no clue what to expect. It was only the two of us and it was really cool that the room we booked was private saving us from embarrassment in front of strangers!!! The staff immediately welcomed us and explained to us the rules and then set us up with our scenario...let me just say that we are both in our 30's, and relatively smart and quick thinking individuals and I went in thinking this would be fun but also a piece of cake to solve. BOY WERE WE HUMBLED!!!!! The clues and puzzles were tough! Very quickly it became apparent that not only did we have to think fast, but very fast in order to get through the multitude of mind benders that this seemingly stark room presented to us. We had a time limit of 60min to solve the case, and after about 30min of doing everything on our own we realized we were def not halfway done yet and we started asking for help from the staff who monitors the game progress remotely. Even with their help we still didn't finish and when it was all over one of the staff came in and walked us through the last 3 clues that we just couldn't figure out. MIND BLOWN Defiantly coming back to try a different room. This is a must...

Disappointing Experience and Poor Management

I am usually not much of a review person especially if it’s not a good review. But this experience was so disappointing that I had to come and express it. We had a 9:00 PM reservation at this escape room and arrived at 8:50pm, only to find that the staff was scrambling to locate a missing key from the previous group. By 9:15 PM, the issue was still unresolved. We politely asked if we could reschedule since it was getting late and we needed to get home to our little kids. Unfortunately, the manager was incredibly rude and completely unaccommodating. Instead of acknowledging the inconvenience caused by their disorganization, she refused to reschedule or offer any solution. We weren’t even asking for a refund, instead a rescheduled time as it was already 9:30pm. This lack of professionalism and customer care is unacceptable. We were excited about this experience but her attitude caused disappointment and...

My husband and I stopped to complete Complexity Games' Pirate Ship room while passing through on our way to Philadelphia. We try and incorporate escape rooms in all of our travels as a way to break up the ride and exercise our minds while moving around a bit. We have completed over 40 rooms in all of our travels. I would say that this experience in particular falls somewhere in the middle of the pack for us. The room is clearly constructed and the staff is incredibly welcoming and personable. Our game master, Wendy, did a great job with her clues and orientation to the room. Nothing particularly novel in the room and the puzzles weren't anything out of the ordinary. That being said - a very solid room. I would recommend the Pirate room for any folks new to escape rooms that happens to be in the area. Definitely not one I would send a great...