Prescott Brothers Ford of Rochelle — Local services in Flagg Township

Hoooo boy, this was quite literally one of the most asinine experiences I've had in my near 30 years living on this planet. Allow me to break down my unbelievable experience at Prescott.

I had been looking for a new vehicle for a while now and I had finally found something I was interested in at Prescott. The car was a used 2014 Lincoln mkz hybrid with 90k miles. It was listed for roughly $13500 online.

Rob was our "go to" sales guy as this was not the first vehicle we bought from prescott. I went in, we test drove the car, then we negotiated the price of the car. During negotiations, there was an offer for $2000 down and then a financing payment plan.

I ordered a new 2020 Explorer ST from Prescott Brothers thru salesperson Rob Jasper. Rob seems to be a bit inexperienced but is friendly, enthusiastic, and very courteous. As far as the dealership, there was a bit of a glitch in that I noticed a couple dealer installed options I ordered were missing. Upon researching it was determined the pieces were onsite and were promptly installed. Being a totally new model the vehicle took three and a half months to deliver but of course was no fault of the dealership. We concurred that it was best to allow any manufacturing difficulties to be corrected at the plant vs getting recalls. The dealership was very accommodating and the lifetime power train warranty is always a plus! I had to sit thru the sales pitch of whether I should purchase additional warranties for various vehicle components. Likely this is a standard manufacturer suggested area to help the manufacturer and dealer's bottom line. New vehicles now days are so complex that something is liable to fail, especially under rough service. To apologize for the extended time for vehicle delivery Ford did provide me a $1500 rebate! I will certainly consider Prescott Brothers for service and any...

I am new to the Rochelle area after moving from the Rockford area and prefer my vehicle to be fixed at a certified dealer. I would love to give this place 5 stars when it comes to the mechanics fixing my car but the service reps make that impossible. I have dealt with both the male and female service reps multiple times. Both seem to hate their jobs and make that apparent with very poor customer service, especially the female. It seems that any question or even scheduling an appointment is a burden and they let it show with rude, short answers. I was warned of this by my wife and wanted to give them a shot, my wife wasn’t wrong. Someone should let them know that people can pick up on their poor attitudes. I spend hundreds of dollars each time I take my car in for a repair and think I may start going to Dekalb or back to Rockford where I am treated as if I were not a burden. If you don’t mind being treated poorly by rude service reps, this is the place for you. Again, I hate rating a place low based on a few poor employees but this is the only interactions I have had here. Everyone else I run into there, seems happy and says hello or how are you. A simple smile or thank you go a long ways...