Target — Local services in Forest Lake

I would normally perhaps post a five star review as issues I’ve had with staff during check outs has lessened at self check out since moving here in July, and if I could give the Supervisors a separate rating and review, it would be a 5 star no doubt. But unfortunately there’s always that one person that can bring down an entire team or group or rating, and Abigail at the Guest Services desk is the reason I am writing this review today. Abrasive, rude and condescending, I have had two incidences now with her one in person as well as my boyfriend and now another incident, on the phone yesterday while she was representing once again, Target Corporations... She should be kept out of the public eye and no where near customer service desks, or answering phones. Disrespectful and speaking to a customer as though they had no common sense, Abigail is a liability to your company, not an asset. If it weren’t for my loyalty to this entire corporation as a whole, I would drive 20 mins away just to avoid another possible interaction with this individual. And it’s unfortunate I have to speak publicly about it, but if I had these issues twice in three days with her and on the phone above all things without her even seeing or recognizing my face, this happens frequently and to other customers as well. When asked her supervisors name she replied “I don’t know that information...” when asked if the supervisor was coming back her reply was “I’m not sure” very short and with no ability to problem solve or mediate a resolution in the moment, she could very well be a reason some never visit the store again due to the lack of integrity and respect upon interacting with this employee. I think about the elderly that come to Target and honestly feel terrible for them if they were spoken to as she has done to me twice now, and I’m 34! She not only publicly embarrassed me by insinuating I was lying about a return agreement I had made a day or two prior with a Supervisor, she acted as if that Supervisor didn’t ever exist, then got the price wrong for the return itself, took my boyfriends drivers license after saying we couldn’t do the return, then said it was over the limit and there was no way to help us at all. When I told her I spoke to another supervisor she looked at me like I was making it up, and then gave an attitude to me and my boyfriend. Unbeknownst to Abigail, I come to Target two three sometimes four days a week, spending anywhere from $50-$600 at times even more and have been a very very loyal customer the last three years, consistently and when I spoke to the Supervisor prior to Abigails interactions I took out my Target App and showed her all my purchases and orders the last year or two, so she would know I wasn’t trying to make a quick buck over a $67 hard drive. $67 is nothing to me! I own three different businesses and forming a non profit! I feel extremely let down by this store, for allowing someone like her to work the front lines of your store, two times in three days both in person and on the phone is unacceptable. I refused to go pick up my order last night and had my boyfriend go get it so I didn’t have to even see her again, when my boyfriend arrived at the store he said “I’d like to deal with someone else...” I hope the store changes the way they deal with this individual....

My experience at target was very interesting. I was with a couple friends when we arrived, and we were wearing some eyeliner that we put on earlier at home and a foam mannequin head that we also brought from our house. My friend had her mannequin head on with a hoodie and we were leading her careully throuout the store. We didnt knock anything over except a single shirt from a rack, which was weird because we barely touched it. An employee confronted us saying we had to unzip the hoodie. We went over to our guardian and he said it was ok if we didn't because it was fine and we were doing no harm to the store. Later we saw the same employee with a friend "conviniently" positioned to pass us and he said we were disrespectful because the hood was back up. we laughed it off after we apologized and removed the mannequin head and the hood. soon afterwards, the employee's friend confronted us asking for the mannequin head. We told him we brought it from home (because we did) and he said "ok." We continued to look back and see him "checking out items" oddly close behind us. We got to the toothpase/ toothbrush aisle and we saw him "checking out a bottle of toothpaste" not even 6 feet away, and defenitely not in a subtle way. We then crossed into one of the food aisles which was right across from where we were and we once again saw him very close behind us. We then continued to see him behind us throughout the store following us until he finally asked why we were at the store. We told the truth saying we were there to pick up an iron man figurine. he said "ok", and continued to follow closely behind us until we got into the sight of our guardian. we turned around and saw he was out of sight LITERALLY right after we got into the guardian's vision. We checked out and saw him pass us as we were scanning our items...

Recently brought a pair of apple AirPods from Target, due to a defect I went to exchange. First visit they told me they couldn’t return due to the serial number not matching on the headphones themselves to the box. Being very confused I left and went on Apple’s website to do some research. I then discovered apple headphone themselves will never match the box however the charging case always will. I returned another day and informed them as I thought it would be good to know they are checking them incorrectly and attempted the return again. Im currently waiting as the store as manager tells me she need to verify the purchase in there system 5 minutes and counting…I have received no apologie and find the methods extremely odd. They at the end performed the exchange and offered me a $5 gift card however they still didn’t apologies saying they were following...