Verizon — Local services in Forest Lake

My initial visit to the store was fine. The clerk was friendly and willing to answer questions & I felt great leaving the store.... Now that being said the service after I left was TERRIBLE!!!! I Went in simply to add another line & renew my contract I was told that I could get the Droid Maxx free with my contract renewal (didn't happen). I purchased 2 new phones and they screwed up the number transfer to the added line and the number that I had for years vanished! 4 days later; the problem still hadn't been solved. When I called the store for help I was told that there was nothing that they could do. I work in customer service and understand that problems happen and I have been very understanding and patient but after 4 days with the issue unresolved and the store clerk unwilling to help or do anything to make me "the customer" feel assured that this will be resolved. I am ready to discontinue my service with...

I’m Gen X. I hate sales people - I also hate large corporations. When I walk through the door any review I give starts at zero and is generally away to loge my complaints publicly ( yes I’m that guy) so for me to give a good review is rare and for me to give 5 stars is unheard of. I like this store. I like sales people who know what they are doing and can handle people like me AND wild left filed issues with a phone move. Jenny in Forest lake met all my old man criteria and - here’s the good part - made me feel like I had value and what I was leaving with was the best option for me.

People forget that in a world where everyone sells the same crap the only thing a company has to really make them different is their staff and the quality of service they provide. Need a phone go here ask for Jenny -...

First class service & carrier changing deals. I’ve been a customer of a different carrier for 20 years. Well, they converted me. I specifically worked with Gage. He offered me a water right away, brought me to a seat at the table and began to ask me about my situation and what I want. I have a wife and 3 kids. He wasn’t pushy, but he let me know the deals that were available. I am a confident person and have no problem telling people and businesses ‘no’. But after the service and deals that he gave me, it was impossible to say no. Now, with brand new phones, iPads and watches (at an unbeatable price in my opinion) I am proudly a Verizon customer and more importantly,… I feel like I have a trusted partner in the Forest Lake Verizon branch. Do yourself a favor, when you go there,...