Westwood Appliances Sales — Local services in Forestdale

When I tell you the lady that answers the phone there is the rudest person I have ever encountered answering the phone for a business. She answered angrily, didn't even say hello, and put me on hold for 5-7 minutes, then I hung up and called back. She then answered, still no greeting, put me on hold again. I called back 4 times with no answer, until someone did answer, sadly it was her again. I spoke and tried to explain to her how rude it is to answer a business phone nasty with an attitude not even saying hello, and she told me, "yes I definitely did answer with an attitude and kept putting you on hold because I am working here alone trying to check out customers in the store. I tried to explain to her she should not take that out on customers, and she was just rude and then said just tell me what you want. My reply to that was nothing from you or your company any more. It may not be much to them, but she just lost them 2 customers today. You need to have customer service ethics to run a business and deal...

I visited Westwood after my refrigerator died. New appliance stores were quoting me up to three weeks for delivery and couldn't accommodate my work schedule. Westwood had a stainless Whirlpool fridge that fit my space, and they delivered it two hours after I entered the store (including install and haul away). Their total price was 1/3 what I would have paid for a new fridge, and they offer a cash discount. The fridge also came with a 4 month repair/replace guarantee.

Understand this is a small family-run used appliance store. You might find 12-15 of each type of appliance. The options in terms of exact brand, size, and color (much less specific model) are not vast. But if you need to replace an appliance quickly, with friendly service and good value, I highly recommend them.

Thankfully, my new (used) fridge is running great so far! I'm grateful I found Westwood and they solved my problem...

A large family who all left reviews is one thing Westwood has going for it. I know as sure as I live and breath they didn’t get these reviews from customers . Maybe 4-7 but not all those, they are the rudest most unprofessional bunch I’ve ever ran across . When I walked in to the backyard garage appliance store I was struck by the snarky faces of the reps that I thought tend to be There to help you out in decision making, but not so at this establishment. Atop of the Jeers and snarls I received It just amazed me that this joker has been in business for this long, and to still be adding business when they are so bad at what they do. Go anywhere else but this dive. Lowe’s I have absolutely no respect for you dealing with this...