Smiles of Fort Worth — Local services in Fort Worth

I had been calling since last Tuesday to check up on my crowns and no one was picking up Thursday after calling twice all of a sudden my call started to go to voicemail. Friday someone finally contacted me, but prior to that not a peep. I go to get serviced and it took 10mins to be checked in, 45 to be taken back to a room and a whole other 20 to finally get worked on. I tried to reschedule but I was told I was going to need to pay $50 I understand it was a last minute cancellation but I had to jump through hoops to leave my child in someone’s care my disabled child at that and this was told to the receptionist. Absolutely no sense of urgency, an older woman in front of me walked herself past the door to the back to tell them something bc she was still waiting to be seen now I can obviously only speak for myself but I obviously witnessed the people before me saying they had been waiting far to long. I’m not sure what happened to the gentlemen who were the reason that I kept coming back but they are greatly missed. Daniel for being the first to help me out in my emergency situation and Chris for continuing that generosity and understanding. They always received me with a smile, very kind organized individuals always answered my questions, eased my worries/concerns. Dr. Charles did amazing work no doubt there. I give credit where credit is due. But no one wants to be waiting an hour + to get two crowns placed ( not the first time this happens this is just my breaking point bc I’m expected to pay when I had the emergency and I figured it out but that same urgency was no longer there when it came to me being serviced ) Then I’m told I have a balance I don’t see how when everything went through my insurance and what I know didn’t go through I am financing I haven’t received anything from my insurance stating I have a balance bc they couldn’t cover something, and I KNOW theyll contact me bc they sent me a letter stating they wouldn’t cover my crowns ( why I’m financing them ) When I asked what it was for I was answered with a shoulder shrug and that it was going to get looked into. Put me through that stress of “ having a balance “ for what?? ESPECIALLY if information on the matter couldn’t be provided. I’m the most understanding person bc I know emergencies happen but the lack of empathy and organization is really something that...

I have never felt compelled to write a review about a dentist until today. Eating something I probably shouldn't have, I broke my front tooth in half. I looked in the mirror and panicked. I am a teacher and I really didn't want to face the senior class with this new look. I called Dr. Jenkins' office based on what I read in his reviews and the whole experience started there. His secretary was kind and politely let me know that they were all booked up but that she would pass on my information to the doctor. I began to mentally prepare to face my students with my snaggletooth when Dr. Jenkins called me back personally. He used his lunch break to fix my tooth that day. It is impossible to even tell it was ever broken. The kindness he showed and the quality of his work has made a forever client out of me. I fully recommend Dr. Jenkins to anyone looking for an affordable dentist who is dedicated to serving the client. His work and his bedside manner are second to none. Thanks...

Smiles of Ft Worth team has been nothing short of amazing. The PERSONAL attention and the positive attitude makes “Going to the Dentist” ALMOST something to look forward to 😎 Ms Carla always has a smile and is SO helpful with insurance and appointments!!! Ms Carla has welcomed my wife and her 95 years old dad in the mix. Dr Garcia is Extremely Talented and also treats us in a way that makes the experience a positive one. He really seems to care about our mouths and teeth. I think it’s not just a job…and if it is…we’ll, he hides it very well.😎 Last…but most definitely NOT the least, Amber is The Boss when it comes to my Cleanings! I am a total chicken and my pain threshold is extremely low. I think she feels my anxiety and everyone of my appointments with her, have been so good, that I no longer fear my trips to the dentist….plus the view from her...