Hobby Quarters — Local services in Foxborough

Just when I thought I had found a one stop shop for all of my RC needs, I was wrong. Between a new RC and parts i have spent close to $1000 this week at this store. Yesterday, I purchased some parts including a $50 bumper for this new RC. I went back to the store today to return some unused parts including this new bumper that was also unused. As I was returning the items, presumably the owner stated I could not return the bumper. While I was under the impression it was brand new when purchased yesterday, I found out today it was apparently under consignment. Due to that fact he refused to take the part back. The woman that works in the store explained to him that she had never told me it was a consignment nor had she known that. He refused to refund the money for an unused part that literally took a ride home yesterday, and then a ride back to the store today. After explaining I had no idea it was a consignment part, nor was I told that he said it didn’t matter. He offered me $25 for the part saying that’s all he could do. Wow, shameful customer service.

Customer service is the basis for any successful business. While it is only $50, it is the principle that the owner was unwavering even after his employee admitted she was wrong and that I was not told it was a consignment sale. After I spent about $1000 this week? Boggles my mind

Not only will I never do business with this establishment again. I will make it a point to let everyone know in my RC circle not to shop here.

I am only giving one star due to the sweet woman that works there daily.

Response to owner

While I was in your store yesterday explaining that I was given misinformation which was echoed by YOUR employee you tell me there is nothing you can do? I write a Google review detailing my frustration and suddenly you are willing to make it right? Making it right would have been the right thing to do yesterday. I understand your store policy in regard to consignments. However, knowing that your employee admitted they thought it was a “new” part and not a consignment means it should have been taken back as a “new” return. I’ll reiterate that it is the principle of the situation not the $50 out of the $1000 I spent there this week.Your complete lack of willingness to make it right while I was in store, and then offering me $25 for a $50 unused part I had just purchased the day before is insulting.

I stand by my review, and your response trying to make it publicly look as though you’re willing to make it right is a day late and a...

Please read this full review things have changed.Great store huge inventory plenty of parts helpful staff if a little opinionated I gave 4 stars instead of instead of 5 because I wanted to buy the proline badlands 3.8 Belted tires for my Traxxas Max there was onlyone package left with a hole in it contacted a sales assistant anwas told the low profile trenchers We're the better tire but I was told for how I drive the badlands belted were the best and that's what I wanted try to order them but was unsuccessful su ordered them from Amazon yeah Amazon it but they were the tire that I wanted they seem to be a great tire Otherwise The best hobby store around One year later if you have purchased NRC truck at this location you better learn how to repair it yourself Brought my truck in for a gear problem was told it was fixed brought it home the gear stripped within 10 minutes brought the truck back Was told the truck was repaired by a gentleman who fixed the gears and did a good job but the other repair person said he cranked down on my servo saver from a hot racing bell crank assembly brought it home Did not run the truck for 2 weeks due to weather et cetera Ran for 10 minutes and the servo Burnt out ried to contact them no result so I am Stuckwith a truck that I ju Iust spent $200 on and does not run avoid repairs at this store at all cost. Their site says they will answer Emails after 6 hours it's been 4 Over a weekstill no reply I realized it's Christmas but I feel I am a frequent visitor and spend a lot of money there I should be contacted about the problem I am having with your store That is not happening another reason to avoid this place. It is December 29th have...

I've been wanting to get into quadcopters and eventually FPV for awhile now. I decided I'd start small with a small ready to fly quad. I stopped into RC Hover at about 3pm on a Saturday. The place is jam packed with product so I was a bit into overload mode. I was greater by someone fairly quickly and I immediately mentioned that I'd like to get into quads and wanted a small quad and gave him a model I wanted.

They had the model, he pulled it down and handed it to me. I started asking questions about quads and FPV and asked about things I needed to start down that road. I had to probe him and ask questions. I didn't really get the guidance I was looking for.

I proceeding to walk to the checkout counter and the man there was staring at his computer and just started ringing me up, without acknowledging me at all. Prices were decent in comparison to online. If they have something in stock, it's worth picking it up there instead of waiting.

I left happy because I had what I was looking for, not because of the service. Long gone are the days when a brick and mortar store can sit back and succeed. If you don't provide a service or offer guidance, all you are doing is putting product on your shelves and hoping customers decide (for whatever reason) to shop there versus online. There was no experience here.

I'll be back, not because of the glowing service but because I'll undoubtedly crash the quad I built with products I purchased online, and I'll need a prop or two on...