Russo Power Equipment — Local services in Frankfort

Let me take a moment to share my experience with Russo power and preface this review with the fact that it does not reflect the quality of equipment purchased.

I signed on a 34K+ order from russo, dealt with 3+ different team members, My order went back and forth but we finally signed and agreed to a price, expected delivery date, and Pickup location, the pickup location was not the closest Russo power, but they were able to shave some money off the total so i accepted it.

Expected delivery date comes and goes, but i receive a text message saying my order is finally in... I call to confirm as I am located in Indiana, and the location that my order went to was this location, 21660 South La Grange Road, Frankfort, IL. a 3 hour drive, so i didnt want to make multiple trips in my truck... Turns out my order was not fully shipped yet. and their new eta was a month and a half in the future... citing my equipment's model number had changed from the manufacturer and what i ordered was no longer available... That sounds like a them problem that they are making a me problem...

So i reach out and dont get any answer other than, tuff luck. I end up doing legwork and finding a distributor that has the equipment i want and they are even a RUSSO power distributor, but they only serve the location in Ft Wayne Indiana... the one i wanted my equipment sent to.

Russo tells me its gonna cost me roughly $1500 more than my agreed upon price if i dont want to wait a month and a half, Im sorry, first you break our agreement on ship date, and now you want me to pay more too? unacceptable... We come to an agreement that meets both of our needs a little better than just canceling the order and buying elsewhere... but, now comes the fun part.

I get to pick up half of my order from IL and the other half from IN. I call ahead to the IL location to confirm my equipment is still there as its been sitting for a week, and even message Dan to let him know ill be in on a friday. Once i show up i find, they had no idea i was coming... So i got to spend a total of 3 hours in their show room, while a snow storm moved in, waiting for them to uncrate my equipment that has been sitting for a week.

A debris loader and a trailer... an hour after i sign im told i can go out back with my truck and they will load my loader. great. except it was missing its hose. so they had to find it. once they find the hose and button me up to leave i ask, wheres my dump trailer... the response i got was "What trailer" not what i wanted to hear after spending 90 minutes.

So i walk over to their line of trailers, and start checking for a vin that matches the one i paid for, FOUND IT! so i back up to it as one of their team members go to unlock the chain that holds it steads. but wait, the battery is dead, brand new battery, not even charged. so they have to swap it out. as this happens i ask about the trailer ramps, no one knows there they are but someone goes out to look for them. I hook my truck up and check the lights while they are sourcing a charged battery. The tech mounts the new battery after needing to go back for different sockets 2 times. but as he is rewiring it he decides to hook up the positive red wires to the ground. sending a good sized spark out and blowing the fuse to my trailer brake assist system. yay. by this time ive been here for almost 3 hours.

They finally say im good to go and apologize for everything not being ready. I go to take off and, and this is my fault as much as theirs. the trailers wheels are locked up. Come to find out the trailer was also missing it break away cord. I get out of my truck take one look and yank a cable off of another trailer to put on mine.

My expectations of competency from the sales and delivery staff are much higher than the service and knowledge received. 3 hours in their dealership, missed delivery date, price increases, blown fuse on my truck, and still waiting on equipment isnt a...

MS TONYA I SUGGEST YOU CHECK GOOGLE REVIEW POLICIES, I HAVE REPORTED YOU, I EXPECT YOU TO BE AN ADULT AND REALIZE EVERYONE HAS DIFFERENT EXPERIENCES WITH DIFFERENT PEOPLE, AND NOT BE SO IGNORANT AS TO USE A PUBLIC FORUM TO RANT YOUR STUPIDITY! NOW MY POST STANDS, AS I SAID, I left one star because zero stars was not an option and it's the PARTS AND REPAIR that made my review this way! Thr gentleman with strawberry spots on his face at parts and repair was RUDE, SEXIST, TALKED DOWN to me, LIED to me, and pretty much told me to stop bugging them! It's been 4 months, I'LL BUG AS MUCH AS I WANT! What happened to me and why I feel this way is a semi lengthy story, but I suggest you read it before you take any equipment for repair if you are a woman!! The gentleman and young lady and sales counter were awesome, they were very nice and very helpful. I'm not sure what the other counter was that printed my return ticket, but the gentleman that greeted me and pointed me in the right direction was very nice as well. However, PARTS OR REPAIR (I'm not sure which it's called) IS HORRIBLE WORSE SERVICE I'VE RECEIVED!!!!!!! So, I have an industrial riding mower that loves to break down, Russo offered a great price would come pick it up and repair it, and it's not too far from home, GREAT RIGHT? WRONG!!! They picked it up, and a week later still heard nothing, Ok o biggie they're fixing it, a month later we call them and are told it just so happens the technician will be tending to our mower that day (cough cough BS cough cough) two weeks after that phone call still nothing, so I go in to return the belts that were bought for that mower (because I obviously won't need them any time soon) and returned them no problem received great service, then I ask about my mower he says, "let me look it up, o we have had it for quite a while, I'll send you over to repair to speak with them" I go to repair or whatever, the first gentlemen said he can't find anything other then they have it in the computer, can't find paperwork, and asks the guy next to him if it's done, (I am not one to point out flaws but I was unable to get his name) the guy next to him had strawberry spots on his face very rudely says no then takes over speaking, he looks in the computer says the part that your mower required just came in (mind you, we were told if anything needed to be ordered they would call to check with us first) so the technician can now Begin work, and when it's ready WE WILL CALL YOU in a very rude manner! I leave and tell my husband, he calls a week later and is told the technician just looked at it (but we were told he looked at it weeks ago) and they need permission to order the part needed. WAIT WAIT DIDN'T THEY TELL ME IT WAS ALREADY ORDERED AND IN???? Just big run around, and it's been about for months now, AND STILL NO MOWER JUST LIES AND THE RUN AROUND!!!!! I don't know what's been done to my mower, what needs to be done, what's wrong with it, I know nothing except they've had it since the beginning of summer it's now October and I spent the summer mowing my lawn with a push mower, and MY YARDS SO BIG IT TAKES FOUR DAYS TO MOW...

Dropped off my Toro ZTM for a basic tune-up and a hydraulic oil and filter change. I usually do the work myself however an injury prevented that this time around. I inquired as to an estimate of cost and the clerk informed me that it would be around $300. She added that they would call if it was to be more. Finally, she said that they were a bit backed up and it would be a week to ten days before they would have my tractor ready. At about the two week mark I phoned to see how things were progressing. The clerk stated that they had left a message on my answering machine for me to call them. Well, that never happened-I checked messages and caller log and verified that no calls from Russo’s had been received. The reason that they supposedly called was to get my ok as the costs of requested maintenance would be $450+ !!! I asked why so much more than their original estimate and she responded that no estimate was given; the $300 she previously stated was a ballpark not an estimate! When I attempted to explain that a “ballpark figure” was indeed an estimate the clerk, she vehemently denied that fact. When I rephrased my question to inquire why their $300 ballpark differed so greatly from the $450 that I was now potentially confronted with, she stated that the mechanic “looked “ at the tractor and said it would take more time. Are you kidding me! They have a mechanic who need only look at a piece of machinery and tell how long it will take to do just regular maintenance! I asked to speak to the clerk’s manager and he also stated that a ballpark figure was not an estimate. Unbelievable! I asked that they just do a blade sharpening and a hydraulic oil and filter change. I agreed that I would also purchase the parts to do the tune-up. When I picked up the tractor I reviewed the invoice and discovered that they were charging me for items not received. Sneaky, sneaky, shame on them. I brought the tractor home and cut grass for the first time; noting a ragged cutting job I inspected the blades and sure enough that had not been sharpened. What a...