St. Luke's Hospital - Carbon Campus — Local services in Franklin Township

I aim to be concise & truthful during this review to relay a proper expectation of service. While observing my partner receive "state-of-the-art" care and being a healthcare worker myself, I set a high standard for his encounter. We did not have a long wait at all at an early AM hour. He was triaged kindly, assessed promptly and was taken back to a seemingly clean room in the ED. Tender care was provided by the physician to identify the issue at hand. The evening physician, an XRAY tech & a nurse manager were the care team, all kind & attentive. The experience with the medical team was definitely comforting & acceptable. The problem currently is that the 2 area hospitals were all closed down to combine resources into this Carbon Campus. The staff were all recycled from these facilities and brought into this brand new hospital. Recruitment & procuring new staff seems to be a challenge based on their job openings & lucrative bonuses. They were clearly not brought up to speed on modern bedside manor & a proper handoff for the claim of a "state-of-the-art" hospital. Very few extra staff were recruited to help fulfill the requirement the hospital has to staff all the beds. The staff handoff at shift changes definitely can use some improvement, as the quote to my partner from the day shift physician switching off was "sorry sir I don't even know who you are" and "I just got a critical patient" (that had not arrived yet at that time) but this doctor was his receiving physician, and then referred us off to the nursing station. Simply receiving a handoff from the night physician could have remedied this situation of not knowing who the patient is. EPIC knows who the patient is, as does the hospital census. Ironic that I observed the night-time physician GIVE the handoff to the new daytime doctor, overheard the information as to ALL the patients under his care, and eye-witnessed the new doctor get overwhelmed or stressed, 15 minutes into his shift, from a simple question being asked by a patient "am I free to go?" after receiving a verbal order for discharge from another doctor. But, he did not know who my partner was, while under his care! This day time physician seemed too preoccupied with rallying up other providers to pick up shifts, chatting with his peer about how St Luke's will back-bill a physician at the end of the year for hours not worked (a private St Luke's policy) and explanations of the quarters in a fiscal year (which run July to June) all while using his smart watch to send messages. This screams disorganized & unprepared. Funny how St Luke's closed two outdated hospital emergency rooms, spent $80 million to build this place but they seemingly forgot one important thing: Patients can still hear your conversations!!!! Those conversations mentioned above should have been done behind closed doors, perhaps in a consult room away from earshot. Even with a critical patient (one only) there should be multiple other available staff to continue services for other non-immediate requests. No day shift nurses even entered the room to administer the ordered medications from the night shift doctor or even introduce themselves to us, but all the while the length of stay timer is going up. We left without the medication as it could be picked up locally as well. Why wait 45 minutes in an ER bed for a pill you can buy over the counter? What would they do if they had TEN critical care patients simultaneously? St Luke's went as far as to post a sign nearby to LVH-Carbon hospital property stating "5 miles away is St Luke's Carbon, bigger means more complete" which is a thinly veiled jab towards LVHN, and an improper boast. How can you offer someone a more complete health partner in St Luke's when you had to close 2 area hospital emergency rooms altogether to become "more complete" & "bigger"? I contend that when the new LVH-Carbon opens up, my family will be much more pleased with the new offerings LVHN is bringing up this way, without having to boast about "bigger = better or more complete" because in this instance it...

I would give this hospital NO STARS if possible. After my 19-year-old bipolar granddaughter (whom I have raised since birth) became psychotic, punched me, pushed me, caused great destruction in my home, I called the police to have her evaluated for involuntary hospital stay. Without ever speaking to me about my granddaughter's history or the events of the day, without ever speaking to her therapist or others involved in her care, the psychiatrist who evaluated her at St. Lukes Carbon Campus released her several hours after I tried to get her help. After being disconnected by phone 4 times after trying to be transferred to the ER to find out why she was being released, I went to the hospital to find out why she was being released. Although I was the person who sent her for evaluation, the hospital would share no details of her care with me. They bought whatever she said, hook, line & sinker - and my granddaugher is good at playing this game. My granddaughter then disappeared from the hospital after being released, and I have no idea where she is - a 19-year-old bipolar woman not on her meds, delusional. I called the police and crisis services to let them know that if anything happened to my granddaughter tonight, or if she came back to my home and hurt or killed me tonight, or anyone else in my house, we would have Carbon County St. Lukes to thank. I was treated like a criminal when I went to St. Lukes to find out about my granddaughter's release - had security called when I demanded to know what had happened. I would not go to this hospital if I were dying. I will be seeking legal...

I’m not sure where to begin. It’s so disappointing to see so many bad reviews for this hospital. I come for bloodwork, I’ve had surgery here and have come in when extremely ill twice now. The first time I ended up needing to have my gallbladder removed. This week I was in due to a bad reaction to some medication I was taking that made my asthma terrible on top of it. I was very upset and anxious in the ER because of how awful I felt, but also because every time I’ve come to the ER expecting to be out in a few hours. I get admitted. I was very scared and did not want to be admitted. But I had incredible doctors and nurses that helped me make the decision to stay. My nurse in the ER was really good about making sure that I knew I could leave if I wanted too. I have Cerebral Palsy and it can be nerve wracking to be in a new medical setting with new people who may not know how to help you. They were very good about putting my fears at ease and everyone did a phenomenal job taking care of me; from the ER staff, to the staff on the second floor, to the staff when I was being discharged. The wait time for everything was minimal and I only had to stay one day. I had all of my questions answered before discharge as I went home with a nebulizer and I wanted to be sure I knew how to use it, so i asked a few times. I had all but one medication the same day I was discharged and I’ve been doing well recovering at home since. Overall I cannot say enough good things about this place. Nobody wants to be in the hospital but if I had to be, I’d come...