A-Abco Fridley Auto Parts — Local services in Fridley

When I first spoke with a man named Dionn, he was so very, very helpful over the phone. I told him that my Husband and I needed a rim and a tire. When I told him on the phone the tire number and a rim to match that tire....I was told that they had one rim in stock and one tire in stock. Awesome! Our current rim was cracked, and the tire on that rim was bad, so we went to see Dionn. He had exactly what we needed! Seriously, that never happens to us!! We ended up going to the wrong AAbco looking for what we ordered. Dionn was at this store, but because we were just a few blocks from the actual Auto Parts AAbco that we needed to go to pick up, and pay for our rim and tire, no big deal. Fantastic! We were assured that the tire would be on the rim by the time we got there, and all ready to go....Not even close! We walk in, one person helping customers get their parts, that's it, and several customers had come in right after we did. I turn my head to my left, and I see a big sign that said "Will Call". So I walk over that way to ask the cashier... (I should note that I have a broken foot and have a foot brace on)...if the Will Call line was where we needed to be. The cashier had zero people in line, she saw me, looked me right in the eyes, and then promptly and completely ignored me, but instead showered a fella standing off to the side with her full blown attention when he started questioning her as to why she was wearing a sling. That cashier talked to this "customer" about all of her pain and agony she had been going though. This is not an appropriate conversation, and I shouldn't even have to mention how in bad taste it was... Especially when I'm standing there waiting for far to long with a broken foot. I just wanted to know if the Will Call line was the correct line I needed to be in....that's it. I have been working in Customer Service for over 25 years, and I would never, ever treat a customer like this for any reason. This girl could have easily said a simple, "I will be right with you, Ma'am". And I'd have been okay with that, BUT come to find out, that girl at the register WAS THE MANAGER! To make matters worse, they brought my husband out a tire and a rim seperatly and pretty much told him good luck. By this time, I couldn't stand on my broken foot any longer and went out to the car. It takes my husband 25 more minutes to come out with this tire. When I had left him in the store, another employee told me on my way out that it wouldn't be but a couple more minutes. Great. My husband tells me that this Manager at the register blew him off as well, and continued to talk to the man that had been talking to her when I walked outside 25 minutes prior! She tried to blame their screw up on Dionn. "It is Dionn's fault, he didn't complete the order through the computer system". And "Dionn dropped the ball on this order, and you should be upset with him and not me". SERIOUSLY? Dionn was nothing but helpful and kind. I have been a Manager during my Customer Service Career, and I am just appalled that this little girl treated us like dirt. Talking about personal things in front of customers is a HUGE no no. We don't want to hear about your sicknesses, or why you have a brace on your arm, nor do we want to see employees in ANY type of business using their cell phones...at all. It is NOT okay to treat customers this way. Customers are every single businesses bread and butter. Without us, employees wouldn't get paychecks, and the business itself wouldn't receive repeat customers, or even new customers, and no money will be made. The most upsetting thing about this whole experience is that Manager at the register that day tried to put the blame on Dionn for her screw up. Absolutely unacceptable and if I were her boss, she would have been terminated...

If youre a professional or someone who doesn't want to do a job 3 or 4 times I'd avoid buying engines, transmissions, etc from here. Ive gotten 5 or so bad units in the past 6 months all with over 8-10 hours labor for install. On the last transmission I decided to pay for the warranty labor coverage because of how much time and money I've lost in the past with thier bad parts. I spent 10 hrs putting the transmission in after they told me it was tested and good but sure enough, slipping and slow shifting until it would no longer shift at all. Their warranty pays 45$/hr up to 500$ and i had to pay 170$ to get it. They said in this case they will only pay 360$ So thats actually 190$ after I paid for the warranty, but after filter and gasket @40$ (which was removed so i needed to purchase) and fluid, which was obviously drained, 70$. We're sitting at about 80$ to cover the labor on a 8+ hr job that I have to do again, plus I have to hope they dont give me another core? I brought up my concerns and was forwarded to John, the same guy you'll inevitably be talking to when you order parts from here and they turn out to be junk. He had nothing to offer but a full refund, which is better than nothing but doesn't cover any of the extra parts I had to buy. It also does nothing for the labor it took to put it in or take it back out. So theres 15+hours wasted on a "tested and good" part. I asked how it was tested because this is the 5th or so bad unit I've gotten, which includes engines with no compression, and he got an attitude and cut the call short because "obviously I'm just mad" and there clearly are no answers to my legitimate questions. Buy important mechanical parts somewhere else cause this place wont hesitate to send you a core and tell you it was good and tested. Dont bother with the warranty because it's not going to cover you much anyway, Feels like the payout is so low because they know they can't stand behind their parts. It's a coin toss. Expect to jump through some hoops to get anything for your time, and don't expect much from customer service. I let it go the first couple times I had to re-do the jobs for free thinking "they're used parts, things can happen" now I can see this is just how...

Edit: changing this review based on recent poor experiences. Purchased a brake caliper. Made sure I gave them EXACT information. Gave me the wrong part (tagged wrong). Returned it for an exchange. They gave me the correct caliper....for the wrong side. Gave up and went to O'Reilly, because ABCO closed and I needed the car on the road. Purchased a transmission for my vehicle. Found out while trying to install they gave me the wrong transmission. (This is a visually identical transmission with one different plug and a slightly different bolt pattern.) Tag numbers didn't match. Tag clearly said 2012 and not 2009 like I bought. I saw guy look at it. (Can't read?) This is a difficult installation to start with. Wasted hours of time. I was forced to tow the car to another location to continue work. Took it back and got the one I originally bought. While lifting it, noticed they punched a hole in the oil pan, probably with an air chisel. Who does that? Had to buy a new oil pan. Tried to install again. Turns out the gave me the wrong torque converter this time! They threw on one for a 41TE, instead of a 62TE. These things look almost identical. More time wasted. Spent over two weeks getting one transmission installed. So, got it installed...no lockup! Force/VLP solenoid was defective. Had to drain and open the trans again. More money spent on fluids... again. The lesson here is clear, ABCO has major problems with inventory control, and poor management at their yard. There is no care taken with expensive parts. They didn't even plug openings in the transmission. Most of the people working there now simply don't have a clue about car parts. If you buy anything there, double check EVERYTHING... don't assume these guys know or care what they're selling you... because right now this company is 0 for 4 with me. I think I will do business elsewhere, even if...