Universal Billiards — Local services in Frisco

Genuine Customer Service Still Exists!!! I had been shopping for a billiards table for several months. After reading many reviews on websites and stopping in several DFW billiards stores I ended up at Universal Billiards. The store was incredible and the sales associate, Aaron, was very knowledgeable. Unlike other stores there were no high pressure sales tactics or misleading prices. Aaron and I discussed types of tables, what I needed out of a table, where I wanted to put the table considering space, care for the table and all costs associated with a pool table. After leaving and returning several days later with my fiancé; Aaron remembered me and we picked up just where we left off in our discussion. I didn’t get talked into buying a high-end table or buying pointless accessories that I didn’t need (like when you buy a car). I actually ended up with an incredible deal on a gorgeous table with custom felt, accessories and installation. We set up a delivery later that week (not 3-5 weeks out like the competitors). The friendly installation crew, Patrick and Marcus, arrived right on time and worked with me to find the best spot for the pool table. They built, felted and leveled the table for me. After the installation, Patrick took a few extra minutes and walked me through taking care of the table and gave me his cell phone number if I ever had any questions. My experience from beginning to end with Universal Billiards was the epitome of great customer service. The staff is committed to taking care of their customers and being the one-stop-shop for all...

We’ve been wanting a pool table for our home and have been shopping around for a year or so. We are so glad we’ve committed with Universal Billards. It’s a family owned company we found out which made us even more proud to support. We bought during the holiday time and delivery time was really backed up. The long delivery time (2 weeks) was worth it since our delivery/installation team was so great! Patrik and Geoff came earlier than our scheduled time on the delivery day. They were done in a few hours as they quoted it would take. They answered every question I had while diligently installing every piece of the pool table. They made sure it was leveled as that was my main concern. They were very professional and full of knowledge with pool table concerns as well as the model we got. We asked them to be cautious of our clean floors by taking off shoes and watching out for our pets as they went in and out of our house. They did not give us a hard time at all. They even provided us suggestions when we asked about placement area or extra cues we may need. When asked, they told us how they would keep table clean and what we can buy. They also walked us through our packaged pool accessories we bought together with table.

I would definitely highly recommend this team and place to buy a pool table. Thank you,...

I chose to purchase my first Pool Table from Universal Billiards due to the excellent customer service I received from Daniel McIntire. I did not feel pushed to buy like other competitors and they were very helpful with questions concerning style, price, quality, installation, etc. There availability and for installation was great and did not have to wait weeks to get my table in my home. My table was installed 6 days later, and that was due to my time constraints. My decision for the purchase was reassured when the installers came to deliver. Fred and Conner were fantastic! They were very professional and did not mind answering my 100 questions. They were easy to talk to and did not seem to be in a rush to finish the job and get out. They worked hard to make sure that it was perfect and then asked if I was happy with it, if not they would fix any issues. I wish there were more people who would take this much pride in there work. Awesome! I will definitely be back to purchase more products from Universal Billiards and would recommend them with the upmost certainty. Thank you Universal Billiards for providing such an excellent...