Fruitport Orchard Market — Local services in Fruitport Charter Township

Updating my review to remove a star, as the friendly neighborhood grocery store that I enjoyed has made many changes in the last couple of years.

They've installed several self checkout stations, which they appear to rely on heavily. I usually shop during off hours to avoid crowds, and the self checkout is always the only thing open, other than the customer service desk. The 1 time I visited around 5:30 pm on a Friday, there was only 1 lane manned with lengthy customer lines.

When I did get a cashier & bagger, the person bagging my groceries put several cans on top of my bread. They also had me load the bags into my cart, rather than placing them for me. They no longer take your bags to your car for you.

I would say the employees are not as friendly now either. No one asks if I need anything else, if I need help in the aisles when I'm clearly having trouble, and no one asked if I'd like help when I was having an issue trying to keep the bags on the turntable. Once when I had an issue that required someone to come help me at the self checkout, the person continued their conversation with another employee behind the customer service desk and never said a word to me.

The brand selection is still decent & I appreciate that the store is not so big that I can't pick up a few groceries without needing marathon training.

It's just not the friendly neighborhood grocery store it used to be.

original 5 star review Very friendly employees. Not so huge that you need a nap after traversing, but carry a decent brand selection. They bag and carry your bags to the car, no tips allowed.

They go above and beyond the big box stores. A few days before Thanksgiving, they ran out of canned yams. I got a raincheck for the sale price. Two days later the store called to tell me their delivery came...

Horrible weather out, all my daughter wanted was to be able to bake cookies tonight, we thought we had some in stock but forgot the babysitter had cooked them for her a couple days previously, I first went to Meijer but then realized I hadn't checked their hours, I did sell out pulling in and it showed that they were closed so I searched the nearest place that was open,It was another 10 minute drive in this horrible weather but hey what's 10 minutes for the kids right? Well I finally get here at a fruitboard orchard in their clothes, so the 20 minutes of my night in this risky weather (confident I'm not alone) Is the repercussions of some employee not taking the 5 minutes to change their Google hours. Merry Christmas you can put this one single star on top of...

Just went to Orchard Market to get 2 cases of Coke and a jar of salad dressing. I was double charged on the salad dressing so had to go back for a refund. I know you can get up to $5 back if you are overcharged, BUT the manager, Alex claims he owes only the dressing refund as it was the cash registers fault for double scanning. You have ticked me off for the last time and I will drive the extra miles to go to Leppink's where their cash registers don't rip customers off. I have heard others complain about this too. This store used to have great customer service and well stocked shelves before you took over Alex. If you think you can survive on just the summer crowd, I wish...