Pointe West Galveston — Local services in Galveston

I’ve changed my review to 4 stars after speaking with a board member about the situation and she assured me that actions were taken to remedy the situation. It is a very nice facility overall and, other than the instance with the staff member, we enjoyed our stay. I am leaving a summary of what happened so people will understand the importance of wristbands at this property. We arrived on Monday 5/27 and went to the main office to get our wristbands. The girl at the front desk was extremely polite, helpful, and professional. I paid for our wristbands and she explained that they “don’t do well in salt water” and if we were planning to be in the ocean that it’s best to just keep the wristbands with us at the pool. She even cut the wristband off of my daughter. She said if they do get lost in the ocean we have to purchase new ones. Because of her direction, I attached and secured the wristbands around a handle on my bag. I walked in and out of the gate at the beach club for 4 days with my wristbands around my bag and security at the gate never said a word. The very last day, a “security” guy came up to me and asked me where my wristband was - I pointed to my bag and showed him my 3 wristbands. What happened next was nothing short of disbelief in the way I was treated. This “security” person said in a very harsh tone that the wristbands “HAVE TO BE WORN AT ALL TIMES AND IT IS UNACCEPTABLE TO JUST HAVE THEM WITH ME”. He insisted that I go back to the office to get new ones and put them on my wrist and my kids’ wrists. I explained to him that we were about to go down to the beach and I didn’t want to do that in case we lost them because I did not want to pay for them again. I told him what the girl at the desk told me about the wristbands but he said she was “wrong”. He was extremely rude and aggressive and I was taken aback at how I was being treated as a paying guest. I left the beach club and went down to the beach for a few hours. We returned to the beach club after being at the beach to cool off. I also noticed the majority of the other guests at the pool were not wearing wristbands. As we were packing up to leave, the same “security” person walked up to me and started yelling at me for not “WEARING OUR WRISTBANDS”. Once again, I showed him my wristbands around my bag which proved we were PAYING GUESTS and I could not believe the way he was talking to me as a paying guest. He kept raising his voice at me and yelled “YOU WERE HERE FOUR HOURS AGO AND I TOLD YOU THEN YOU HAVE TO WEAR YOUR WRISTBANDS AND YOU SAID YOU WERE GOING TO THE BEACH, SO YOU LIED”. I did NOT appreciate the way I was being talked down to like I was a child. I am a mother in my 40s at the pool with my kids and a young 20-something employee was yelling at me and degrading me. I explained that I had gone down to the beach but returned to cool off for a bit and once again, the girl at the front office 4 days prior told me NOT to wear them at the beach. He said he went to the office and “ripped them a new one” for telling guests false information, but then said he did not believe me that anyone told me that at all. If that’s the case, why would he “rip them a new one”? He basically called me a liar twice and when I asked to speak with his manager, he said he is the supervisor. I highly doubt he is any sort of supervisor as it was clear he is an uneducated, hourly employee because no supervisor in their right mind would ever speak to a paying guest the way was talking down to me. Another employee came over at this point and had nothing of value to offer. I told them I was leaving anyway and would never return to Pointe West after being treated so badly over WRISTBANDS which I obviously had with me just not ON me (again, because I was originally told not to wear them). They both stood over my shoulder as I gathered my children and my bags and walked out as if they were “kicking me out”. Myself and my friends will NEVER return to Pointe West after being treated so insanely...

Weekend in Galveston Review - Terrible and unsafe due to inept response of Point West Beach Club, Gary Greene Rentals, and Houston Community Management Services My apologizes for the below, but I can not stand still with this experience. Recently my family went to Galveston to get away for a relaxing 72 hours in a safe, restful, and much-needed time away during COVID. We received the exact opposite with an unsafe, unresponsive, and polar opposite stressful experience with all three of these organizations-yes all three providing inept responses. The #1 reason we wanted to get away was for my 88-year-old father-in-law, who I cherish and respect dearly. He has difficulty moving and especially stairs can be very dangerous for him When we arrived on Friday afternoon, the elevator was not working. Literally the very instant we get there a crisis starts. We can not get Gary Greene on the phone, who we were told to call, we can not be Point West Front Desk, it is literally bad from the first second. Our stress level is now INCREASED from where we were. So we leave a message with both and nobody calls us back, no backup number, no maintenance referral, nothing. Do we leave? Do we cancel? Do we sit around and get some answers? What the heck can we do? So we take a risk to get my father-in-law upstairs. We haltingly make it up, with the damm elevator not working. Stressful, again to say the least, again, the last thing we wanted on this weekend. We also have to carry all our stuff now upstairs, and we had a lot to carry up because of his condition. With the elevator broken, now my father-in-law is trapped as we do not want to risk him falling down. Just great Point West, Gary Greene, and Houston Community Management Services. Way to endear yourself to future business. Point West calls us back 24 hours after leaving a message, and Gary Greene never does. Point West just left a voicemail that was again, inept, and while we were at the beach. We call back and again, a voicemail. We did not hear back from them during our stay. Several other annoyances took place but I will not bore you, but in a final kick us on a way out, the wiring of the fire alarms in our condo malfunctioned and awoke us to the most piercing of sounds at 6 AM, the day we were going to leave. We literally could not hear ourselves as we checked out the building, had to talk to neighbors waking up and general mayhem in the building. We call the inept Point West again and surprise no answer. After waiting for the fire department, go through everything with them, we had to then quickly pack to get back to Cypress. In the rush, we left an iPad that we called back on Point West (yes, they finally answered) and they made US pay for shipping after the fiasco. I have called all three parties involved and have been very disappointed in the complete lack of customer support. I for one will not be using any of the three businesses listed here until we get the most basic of responses. I hope they consider the future revenue loss, as we have used them in the past. Our family goes to Galveston at least 3 times a year and spend at least $750 a very bare minimum. I plan on spending the next 20 years in Cypress so they should appreciate the loss of $40K plus loss...

Pointe West Club is taking advantage of the COVID-19 situation and will take advantage of you. We went here for a girls trip in September 2020 and planned to do a beach day Saturday and pool day Sunday but when we tried to go to the pools (we tried both), they would not let us in because they were at capacity (we arrived 10 min after the pool opened). We understand they must have policies in place because of COVID, but I immediately called the office to let them know we are unable to use our wristbands and still have them and our waivers if we could please come by the office and get refunds for them and they very strongly and abruptly rejected our request stating we could continue to check back at other times throughout the day to try to make it before it reaches capacity at other time slots. I told them that we had a decent size group and it would be a waste of our day lugging everyone back and forth all day, just for the possibility of getting into their pools and we would rather just get refunds and do another beach day but they continued to be very adamant about NO REFUNDS. I fought them for a few days about it but they clearly have had to fight this fight before because their responses were generic and very impersonal. They are clearly taking advantage of the COVID-19 situation and over-selling their wristbands when they know they cannot possibly account for everyone with their restrictions in place and then ask that we be understanding of the COVID-19 situation when THEY are not being understanding themselves. They should offer refunds or at least half your money back if you are unable to use their amenities because of their restrictions. Also, the mosquitoes were HORRENDOUS. You’d walk outside and get eaten alive, they were SWARMING!!! I am not over exaggerating when I say we all went home with mosquito bites all over us. They really need to have a routine spray for them. We did love our condo though and wrote a wonderful review of our condo on Airbnb. It’s a shame the costumer service at Pointe West Club makes me never...