FOXPOWERIT — Local services in Glastonbury

1.5 stars: C- For following thru F- For quality of skill F- For Trustworthiness (PS, the owner can try and explain away whatever he wants in his response but the bottom line is I gave him a working PlayStation 4 and he broke it. I now have no access to all the saved data games that are accumulated for over five years. The hard drive was irrecoverable . That is gone forever because he literally broke it. None of this is disputable).

I requested two services for my PS4:

1. fix the HDMI port (playstation charges around $125-150 and other pressionalls: with shops not working out of their own home; like best buy and gamestop, offer the service for $100) and;
2. To copy the data from my old ps4 hard drive to the new one I provided and install the new one in the ps4. He said this would cost about $80 all in and would call me if it got above $100. He then called with brutal news, that he broke the entire motherboard while fixing the HDMI, in other words he broke the entire PS4 and made it useless (hence the F- for skill). To his credit he did send me 215$ wich plus the 80$ I was going pay amounts to about 20-30$ less than a new one, which retail for about $320-$330 after tax, not including shipping. So I just used my own money plus the 215$ he sent me to buy a new product, but frankly I would have preferred my current PS4 which was working fine and had all my data. Regardless, minus being 30ish dollars short he did follow through with his word on the first service, the fixing the HDMI. But then he didn't even repair the ps4 I sent him, he sent it back to me in a million pieces with screws everywhere in a cardboard box. Most importantly I told him my favorite game, GTA5, was in the disk drive. He left it in there and made me take the disk drive apart myself to retrieve my fav game. I dont know how to put this stuff together, see the picture of the state of my old PS4 upon return, which was terrible. I provided a PS4 working in every way minus the HDMI, and he provided it back to me in bits and pieces with my favorite game inaccessible without taking the disk drive apart myself. See the picture of the status of return below.

As far as the second service, he not only refused to provide it when my new system did come in, so my old hard drive info is still in the old hard drive, he said he would convert to my new drive, instead of my new PS4. So now I need to find a new, trustworthy person, to provide the hard drive data conversion service. Funny thing is that isnt even the full 2nd service I requested which included putting the hard drive I gave him with all the data from my old PS4 hard drive into my new one. I just want the copying. But he still refused to do that.

Long story short, go to the professionals and you won't get...

Matt from FoxPowerIT recently assisted our business with an across property P.O.S. network nightmare issue that essentially halted 98% of our connectivity & led to issue after issue. He responded promptly to my service inquiry (which I had made over a holiday) by calling me the very next day 1st thing & he was able to fit us in almost immediately. A long with helping us correct and solve our issue, when we had the issue repeat itself he came out again next day to conduct a full system trace to assure the problem was fixed, and for good. I have dealt with many a vendor & tradesperson in my line of work and he, along with his business and skill acumen stand out as one the most professional, efficient & skilled I've worked with. If you have IT problems and need to outsource then...

I operate a busy medical practice that uses the latest Electronic Medical Record software for all patient encounters. It is complicated and has strict protocols for privacy and security. I have several computers on my office network and have a dedicated firewall and my own server in place. I also have a private router. Keeping IT integrity in my office is an absolute necessity. Not only has Matt designed, installed and maintained my systems, he also monitors them 24/7. He is a phone call away. IT management is part of my monthly budget and Matt is a trusted partner in my business. He...